Enhanced 9-1-1 (e911)

Learn about e911, service locations and tips for VoIP Android apps to use enhanced 9-1-1 service.









Next Generation 9-1-1 (NG9-1-1)

Canadians depend on the provision of reliable and effective 9-1-1 services to seek help in an emergency. As technology and consumers’ needs evolve, so do consumers’ expectations related to 9-1-1 services. In the coming years, telecommunications networks across Canada, including the networks used to make 9-1-1 calls, will continue to transition to Internet Protocol (IP) technology.

This will enable Canadians to access new, enhanced, and innovative 9-1-1 services with IP-based capabilities, referred to as next-generation 9-1-1 (NG9-1-1) services. For example, Canadians could stream video from an emergency incident, send photos of accident damage or a fleeing suspect, or send personal medical information, including accessibility needs, which could greatly emergency responders.

New functions are:

  • Unified NG9-1-1 PSAP interoperability and selective transfer across the country through inter-ESInet connectivity
  • Real-time text to 9-1-1 (RTT9-1-1)
  • Telematics such as vehicle-initiated advanced automatic crash notifications
  • Real-time video calling
  • Transmission of additional forms of data such as pictures, videos, medical records and floor plans
  • Other methods of IP-based communications