Dual-Band Wi-Fi Networks

Learn about Dual-Band Wi-Fi and 2.4G vs. 5G Networks.

If you have the TELUS Advanced Wi-Fi Modem or the Wi-Fi Plus Extender, two TELUS Wi-Fi networks will be visible in your home, either ending in 2.4G or 5G.

The difference between 2.4G and 5G

2.4G and 5G correspond to different Wi-Fi frequencies: 2.4 GHz and 5 GHz. Select the network that best meets your needs and/or is compatible with your devices.

The 5 GHz band will allow you to achieve higher throughput rates to an individual device; however, the frequencies in this band can’t travel as far as the 2.4 GHz band. Hence, as a device moves further away from the modem, it may be advantageous to switch from 5 GHz to 2.4 GHz. Each network has its advantages and disadvantages.

2.4G 5G
Covers a larger area and has farther range than 5G
Covers a smaller area in your home and has less range than 2.4G
Interference More susceptible to interference from microwaves, cordless phones, baby monitors, and neighbours’ Wi-Fi.
Less susceptible to interference than 2.4G. Ideal for apartments with interference from neighbours’ Wi-Fi.
Type of usage Email, Instant messaging, web browsing Streaming video, video games

Which network should I use?

  • If you are connected to the Advanced Wi-Fi Modem or Extender from a close distance, 5G is the better choice
  • At farther distances, connect to the 2.4G network
  • If you are having issues with one network, try connecting to the other one. You can switch between the two networks at any time.

Do all devices have to use the same network?

Some devices can be connected to the 2.4G network while other devices connect to the 5G network at the same time without one interrupting another. For example, you can connect your phone to the 2.4G network while your computer stays connected to 5G.

What if I don’t see the 5G network on my device?

Some devices, especially older ones, are not compatible with 5G networks. Therefore, you will not see the 5G network and will only be able to connect to the 2.4G network.

What is the Wi-Fi password for each network?

The default password is the same for both the 2.4G and 5G networks, and can be found on the side of your modem. If you want to customize your Wi-Fi password, you will need to change the password for each network separately.

Did this solve your issue?

Yes No

Please do let us know, we're updating support articles all the time.

Thank you for your feedback

Why didn't this content help?

How can we improve the content of this article?

Remaining characters: 250

Other ways to get support