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Learn how to sign up and manage your Crunchyroll subscription through TELUS.
What’s included in your Crunchyroll subscription
Information on the different ways you can subscribe to Crunchyroll, as well as what’s included in the subscriptions and the full list of Crunchyroll content, can be found at
To get the discount added to your Crunchyroll subscription, please make sure that you have already subscribed to Stream+ through the same My TELUS account that you are using to purchase your Crunchyroll subscription.
You will receive the same Crunchyroll content regardless of whether you are an existing Stream+ customer or not.
Note:
You can only subscribe to Crunchyroll on telus.com with select credit and debit cards. Purchasing at any of our TELUS retail locations or call centres, or with any other payment method, is currently not available.
What if I already have a Crunchyroll Subscription?
If you have an existing Crunchyroll account, you will need to cancel your existing Crunchyroll subscription and wait for your current billing cycle to end before purchasing Crunchyroll through TELUS to avoid being double-billed.
Your watch history and preferences will be retained as long as you use the same email account and credentials as were used in the original account.
You cannot receive partial refunds for monthly or annual Crunchyroll subscriptions.
Activating your Crunchyroll subscription
How to activate Crunchyroll subscription via TELUS:
After you purchase Crunchyroll with TELUS, you will receive an email prompting you to activate your subscription with Crunchyroll. Open the link in your email, and log in using your existing My TELUS credentials at
If you do cancel your Crunchyroll subscription through TELUS, you will no longer have access to your streaming account through TELUS at the end of your current billing cycle.
Frequently asked questions
When should I contact customer support for Crunchyroll?
If you have questions or concerns regarding specific functionality or programming offered by Crunchyroll, please visit
Can I keep my Crunchyroll account if I cancel my subscription through TELUS?
Yes, you will keep your Crunchyroll account, though you will need to renew your subscription through Crunchyroll once your subscription through TELUS expires.