Credit Card Processing Fee

As of , TELUS customers with Consumer Mobility and Home Services* will be charged a 1.5% Credit Card Processing Fee (plus tax) if they choose to make a bill payment by credit card. The Credit Card Processing Fee applies to both One Time and Pre-Authorized Credit Card bill payments, and is not higher than the fee TELUS pays to accept credit card payments.

*Currently, TELUS Prepaid accounts and all customers in Quebec are excluded from the Credit Card Processing Fee.

To avoid the Credit Card Processing Fee, customers can choose to make their bill payment with an alternative option. The following payment options are not subject to the Credit Card Processing Fee and can be completed in My TELUS:

Bill payments made with credit cards will be subject to the Credit Card Processing Fee.

One-time payments that do not appear on your bill will not be subject to the Credit Card Processing Fee. For example, if you would like to purchase an accessory and you pay the full balance, it would not be subject to the Credit Card Processing Fee.

However, if you choose to finance the accessory with TELUS Easy Payment, the monthly payments on your bill statements would be subject to the Credit Card Processing Fee, if paid by credit card.

The Credit Card Processing Fee is equal to 1.5% of your bill payment, plus sales tax, added to your total credit card payment, and does not impact any balances owing on your bill.

For example, if a customer in Ontario is making a $100 bill payment, the 1.5% Credit Card Processing Fee would equal $1.50, plus 13% HST of $0.20, for a total of $1.70.

The Credit Card Processing Fee will be clearly displayed in the following areas:

Bill payments with an applicable Credit Card Processing Fee will always be clearly broken out to show the Credit Card Processing Fee and related tax.