If you are having trouble adding your smart lighting device to a Light Group, you may need to reset the device. Follow these steps here to reset your lighting devices.
Starting with your bulb on, cycle the wall switch or the light fixture OFF and ON 4 times within 4 seconds. The Smart Light Bulb will flash twice, indicating the reset is complete
Re-add the Smart Light Bulb to your system following these instructions
here
Re-add the Smart Light Bulb to your Light Group using the instructions above
Remove your Smart Plug - Dimmer from your system following these instructions
here
Re-add the Smart Plug - Dimmer to your system following these instructions
here
Re-add the Smart Plug - Dimmer to your Light Group using the instructions above
If you are still experiencing issues or require additional support, contact TELUS at 1-855-255-8828.