The TELUS Easy Payment program allows you to spread the cost of your device over 24 months. Your TELUS Easy Payment is the amount you pay each month that goes towards paying back the pre-tax balance of your device cost. The payment options you have are:
Zero Upfront TELUS Easy Payment (pay $0 upfront and all on your monthly bill over a 24-month term)
Low Monthly TELUS Easy Payment (pay more upfront and less on your monthly bill over a 24-month term)
You can save even more with Bring-It-Back.
Pay the lowest monthly price
: You can have a device from $0 upfront and pay a low monthly price on your device.
Easy, affordable upgrades
: At the end of your plan, you can return your old device and upgrade to the latest model with another upfront or monthly saving.
: If you want to keep your device at the end of your plan, you can repay the original Bring-It-Back program amount.
: If you’ve selected to Reserve & Pick Up your new device, you will need to return or trade-in your device in-store. You can do this when you go to pick up your new device.
Return your Bring-It-Back device online
During the online upgrade process, you will be asked whether you want to return or keep your Bring-It-Back device.
If you want to return your device, follow the instructions to enter your information into the device estimator tool.
Once you’ve purchased your new device, we’ll email you a return label. To prepare your device for shipment, make sure it's in good working condition, back up and save your personal information and restore it to its factory settings.
: If you’ve selected to Reserve & Pick Up your new device, you will need to return your Bring-It-Back device in-store. You can do this when you go to pick up your new device.
Upgrade multiple subscribers
You can complete online upgrades for all subscribers on your account.
: You must complete 1 online upgrade transaction at a time.
To begin an online upgrade, select the subscriber that you would like to upgrade. Then follow the steps to complete the online upgrade and finish checking out. Repeat the process for additional subscribers.
View your offers
If the subscriber you are upgrading qualifies for an offer, it will be automatically applied at checkout.
At the final step of the online upgrade process, you’ll be able to choose how you would like to receive your new device. You can choose to have your new device shipped to you or you can use our Reserve Online and Pick Up In-Store service.
Shipped to you
When you upgrade online, your device will be shipped to your home for free. Most orders ship within 3-5 days.
Your order number can be found in the order confirmation email you received upon placing your order or the shipping confirmation email you received when your order shipped. Once you have your order number, visit our
: Please don’t forget to check your junk mail if you can’t find the order confirmation email in your regular inbox.
Reserve Online and Pick Up In-Store
If you want to pick up your device at a TELUS store, use our Reserve and Pick Up service. With Reserve & Pick Up, you can get the device you want today at one of our TELUS Stores by placing a reservation. You will complete your upgrade in-store once you pick up your new device. A one-time $50-connection fee applies to all pick-ups.