Fix common issues related to the TELUS Health MyPet app

Here are a few steps to try to resolve the issue:

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Open the app > Select > Turn on and .

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Open the app > Select > Select > Select > Make sure , , and are allowed

If you continue to experience issues, please get in touch with our Support Team at TELUSHealthMyPet@telus.com.

If your call drops unexpectedly, please return to the tab within the MyPet app and select the Rejoin call button.

If you cannot see the button or it says that the appointment has ended, please reach out to our Support Team at TELUSHealthMyPet@telus.com.

Please check your spam or junk folder if you haven't received your reset password email within a few minutes. If it's still not there then please ensure you have given us the correct email address.

If you are still unable to reset your password, please contact our Support Team at TELUSHealthMyPet@telus.com.

If you notice that the app is not performing as expected, try closing the app and launching it again.

If your issue persists, please report this to us by emailing TELUSHealthMyPet@telus.com. In addition, if you can send us a screenshot of the issue, it will help us understand and investigate further.