Transfer your number
: Once you receive your device, please follow these steps to request a transfer through My TELUS:
Note
: Please have your device with your old SIM card in hand and keep your number active with your previous service provider until you complete the transfer.
Do not discard your old SIM. Have your old SIM card in a phone that is powered on nearby as it will be required to verify your transfer request from your previous service provider.
Go to
Plans & Devices
and select the number you want to change
Select
Manage your phone number
Select
Transfer your number
Submit all required details, including the number you want to transfer
You will receive a text message on the old SIM card from your previous service provider within a few minutes. You must respond to the text message to confirm the transfer within 90 minutes
Having trouble?
If your phone has no service, data or your messaging isn’t working, turn your phone off and on before calling us