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How to check your mobility order status
Read more for help on tracking your phone, tablet and smartwatch orders.
Check your order status on telus.com with your order number
Your order number can be found in the order confirmation email you received upon placing your order or the shipping confirmation email you received when your order shipped.
: Please don’t forget to check your junk mail if you can’t find the order confirmation email in your regular inbox.
The order number will appear in one of the following formats: ES12345678 or TD0012345.
Once you have your order number, visit our
order status page
to check the status. Once you’re on the page, simply enter in your order number and phone number, and select the
Check your order status using My TELUS
If you have a My TELUS account, you can view your digital order history over the last 3 months through the web or My TELUS app.
My TELUS on telus.com
If you are using My TELUS through a browser:
Log in to
Scroll down the
screen and select
View Mobility Orders
If you have placed an order on
in the last 3 months, you should be able to access the order and relevant order details.
My TELUS App
Log in to the My TELUS App
Plans & Devices
located at the bottom navigation bar
located at the top navigation bar
You are now able to view all your digital orders placed in the last 3 months that are associated with that account.
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Welcome to TELUS Mobility
Everything you need to know about setting up your smartphone, tablet and smartwatches on the TELUS network.
TELUS return policies for mobility purchases
Information on refunds and exchanges for TELUS purchases, including phones, smartwatches and tablets.
Warranty & repair information for mobile phones, tablets, smartwatches & hotspots
Tips and warranty information for phones, tablets, mobile internet devices and watch devices.
Mobile phone, tablet and smartwatch repair options during COVID-19
Stores and repair centre operations may be impacted by COVID-19. Learn more about your options, including mail-in repairs, below.
Learn about accessibility at TELUS