How to check your mobility order status

Read more for help on tracking your phone, tablet and smartwatch orders

Your order number can be found in the order confirmation email you received upon placing your order or the shipping confirmation email you received when your order shipped.

Note: Please don’t forget to check your junk mail if you can’t find the order confirmation email in your regular inbox.

The order number will appear in one of the following formats: ES12345678 or TD0012345.

Once you have your order number, visit our order status page to check the status. Once you’re on the page, simply enter in your order number and select the Check status button.

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How to check your mobility order status

Read more for help on tracking your phone, tablet and smartwatch orders

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