Change your mobile phone number
How to use My TELUS to change your number
You can change your phone number within the same province, free of charge, using your online TELUS account. If you request to change your phone number with an agent, there will be a charge of $50.
Step-by-step instructions to change your number
Manage your phone number
. If you have multiple accounts with TELUS, please select the relevant account number. If you have multiple subscribers or phone numbers under the same account number, please select the phone number you want to change
Find a new phone number
from the available options and click
Select the area code and the first 3 digits from the available selections and click
Choose a number from the list provided and select
Review the confirmation screen and select
: A message will be displayed advising that the existing number will be released to the available numbers pool and the new number will be active within 15 minutes, and will suggest restarting your device.