Carrying your Tab from Koodo to TELUS

Tab Carryover helps customers migrate their service from Koodo to TELUS. If you have a Tab and/or Tab Bonus balance with Koodo, you can use Tab carryover to convert those balances to TELUS Easy Payment and Device Discount balances, and continue making monthly payments towards your device with TELUS.

Your Koodo Tab balance is a monthly payment towards your Koodo device. Your Tab balance is split over 24 months, and tax is charged each month on your Tab payment.

Your TELUS Easy Payment® balance is also the cost of your device over 24 equal monthly payments. However, tax on your Easy Payment® balance is charged upfront when you purchase your device from TELUS or when you carry over your balance from Koodo.

When you carry your Tab from Koodo to TELUS, your remaining Tab balance will be converted to an Easy Payment® balance. The tax on your remaining Tab balance will be charged upfront, and this tax charge will appear on your next Koodo bill.

After you convert your Tab balance to an Easy Payment balance, you will continue to make equal monthly payments towards your balance for the number of billing periods left in your service term.

For example, if you have $120 and 6 months remaining on your Koodo Tab balance when you move to TELUS, your Easy Payment® balance will be $120. You will be charged equal monthly payments for the remainder of your service term with TELUS. Depending on your billing cycles, these charges could be spread over 5 or 6 monthly bills. You will also pay tax on the $120 balance on your next Koodo bill.

The Tab Bonus is offered by Koodo to reduce the cost of your phone. You do not make monthly payments to reduce your Tab Bonus balance, because it automatically reduces every month. If you cancel, upgrade or change to an ineligible rate plan before the balance reaches $0, you’ll just have to pay back the remaining Tab Bonus balance.

Your TELUS Device Discount balance is very similar. It is also the remaining balance on the upfront discount you receive towards your device at the time of purchase, and it also reduces each month during your TELUS service term.

If you have a Tab Bonus balance, it will be converted to a Device Discount balance when you move to TELUS. Your remaining Device Discount balance will continue to reduce automatically each month until the end of your service term. You’ll only have to pay back the remaining Device Discount balance (plus tax) if you cancel, upgrade or change to an ineligible rate plan before the end of your service term.

To carry your Tab balance to TELUS, both TELUS and Koodo account holders must approve. If you are not the account holder of the Koodo account, please ensure that they are available to approve the transaction. If you are creating a new account with TELUS, you will be the account holder. If you are adding a line to an existing TELUS account, the account holder must approve the new line. Additionally, Koodo customers must complete at least 90 days of their Tab agreement before moving their Tab balance to TELUS.

You can move your service to TELUS and carry over your Tab at any TELUS or Koodo store, authorized dealer, retailer or over the phone with our sales and support teams. In some cases, a credit check may be required to activate your new TELUS service.

It is not possible to carry over your Tab balance as part of an online order at this time.

On your next Koodo bill, you will see a debit for your remaining Tab balance, and your remaining Tab Bonus balance, if you have one. You will also see adjustments that correspond with these debits. After adjustments, you will only be charged for the tax on your remaining Tab balance.

On your next TELUS bill, you will see a monthly Easy Payment® charge. This monthly charge will be a little different from the Tab balance charge, due to the difference in taxation and the difference in monthly bill cycles before the end of your service term.

For example, if you have $300 and 10 months remaining on your Koodo Tab balance when you move to TELUS, your Easy Payment® balance will be $300. You will be charged equal monthly payments for the remainder of your service term with TELUS. Depending on your billing cycles, these charges could be spread over 9 or 10 monthly bills. You will also pay tax on the $300 balance on your next Koodo bill.

: The Tab balance is the remaining cost of your phone, spread into equal payments over a 24-month term with Koodo. You pay a Tab charge to reduce your Tab balance every month until it reaches $0. When you transfer your Koodo Tab balance to TELUS, the remaining balance is moved over toTELUS as the Easy Payment balance, and you will continue to make equal monthly payments until your original term is over.

: The Tab Bonus balance is a reduction in your device price at the time you bought it with the Tab from Koodo. The Tab Bonus balance automatically reduces each month you keep your phone and service. You only have to pay it back if you cancel, upgrade or change to an ineligible rate plan before the balance reaches $0. When you transfer your Koodo Tab Bonus balance to TELUS, the remaining balance is moved over to TELUS as the Device Discount. It will continue to reduce automatically each month unless you cancel, upgrade or change to an ineligible rate plan with TELUS.

: The amount of the remaining device cost divided into equal payments over the remainder of your term. At month 25, the cost of the device is removed from your bill automatically.

: When you transfer your Tab balance to TELUS, the taxes are calculated based on the incoming Tab balance and will appear on your next Koodo bill. The tax rate is based on the province where your Koodo service address is located. Starting balance: This is the amount that is being paid back over the remainder of your term.

: The amount of the monthly TELUS Easy Payment® paid on the bill.

: The remaining amount owed on the device after the monthly payment has been applied.

: The amount paid to date by the customer.

: Your device term started when you originally bought a device from Koodo with the Tab.

: This is when you transferred your service and Tab balance to TELUS. From this point on, your monthly TELUS Easy Payment® starts.

: This is when your monthly TELUS Easy Payment® ends.

: If you are not the holder of the Koodo account, please ensure that the Koodo account holder or an authorized user is available to approve the transaction.

If you are creating a new account with TELUS, you will be the account holder. If you are adding a line to an existing TELUS account, the account holder must approve the new line.