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Can't watch Optik TV?
Troubleshoot common issues with Optik TV.
Try our personalized workflows below
Step-by-step personalized troubleshooting
Run a complete diagnostic of your equipment and services. Our automated solutions dig deep to uncover problems and provide the simplest troubleshooting process.
Login and run diagnostics >
Don’t have an account or can’t log in right now?
Try our step-by-step guide with visual references.
No login required
Usually takes about 6 minutes
Let's fix the issue
button below to get started
Comfortable with technology?
Try these steps below for a quick fix to your video issues
Confirm the cables are secured between your TELUS Modem, the TV Boxes and your TV
Restart your TELUS Modem, then reboot your TV Boxes by unplugging and plugging the power cable
Toggle between inputs with your TV control until you find one with programming
Move your wireless boxes back to their original location set up by a TELUS technician
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Optik TV self-install
Information about your Optik self-install kit
Setting up your Optik TV remote control
Instructions for pairing a remote with Optik TV
Digital Box not working
Solutions to issues that may cause your Optik TV digital set top box to stop working.
Learn about accessibility at TELUS