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Can't watch Optik TV?
Troubleshoot common issues with Optik TV.
Fix Optik TV no picture or no signal
Start here
Don’t have an account or can’t log in right now?
Try our step-by-step guide with visual references.
No login required
Usually takes about 6 minutes
Click the
Let's fix the issue
button below to get started
Comfortable with technology?
Try these steps below for a quick fix to your video issues
:
Confirm the cables are secured between your TELUS Modem, the TV Boxes and your TV
Restart your TELUS Modem, then reboot your TV Boxes by unplugging and plugging the power cable
Toggle between inputs with your TV control until you find one with programming
Move your wireless boxes back to their original location set up by a TELUS technician
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Learn about accessibility at TELUS