Can't watch Optik TV?

Run a complete diagnostic of your equipment and services. Our automated solutions dig deep to uncover problems and provide the simplest troubleshooting process.

Login and run diagnostics >

Try our step-by-step guide with visual references.

• No login required
• Usually takes about 6 minutes
• Click the Let's fix the issue button below to get started
  

Try these steps below for a quick fix to your video issues:

1. Confirm the cables are secured between your TELUS Modem, the TV Boxes and your TV
2. Restart your TELUS Modem, then reboot your TV Boxes by unplugging and plugging the power cable
3. Toggle between inputs with your TV control until you find one with programming
4. Move your wireless boxes back to their original location set up by a TELUS technician