Can't watch Optik TV?
Troubleshoot common issues with Optik TV.
Step-by-step personalized troubleshooting
Run a complete diagnostic of your equipment and services. Our automated solutions dig deep to uncover problems and provide the simplest troubleshooting process.
Don’t have an account or can’t log in right now?
Try our step-by-step guide with visual references.
- No login required
- Usually takes about 6 minutes
- Click the Let's fix the issue button below to get started
Comfortable with technology?
Try these steps below for a quick fix to your video issues:
- Confirm the cables are secured between your TELUS Modem, the TV Boxes and your TV
- Restart your TELUS Modem, then reboot your TV Boxes by unplugging and plugging the power cable
- Toggle between inputs with your TV control until you find one with programming
- Move your wireless boxes back to their original location set up by a TELUS technician