TELUS email support

Fixing an issue

Troubleshoot issues with transferring content to your email

Can't transfer content from your scanner or camera to TELUS email

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Can't transfer content from your scanner or camera to TELUS email / 1. Enable “Less secure apps” in Google

Can't transfer content from your scanner or camera to TELUS email / 2. Update SMTP/outgoing server details on your device(s)

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As part of the email migration that concluded in May 2021, we are shutting down the old SMTP server in a phased manner, and the shutdown is scheduled to end on September 30, 2021. After that, the customers who did not update the SMTP settings in their scanners or cameras will see disruption when attempting to send content from those devices to their TELUS email account. 

__How to avoid disruption?__ You can update the settings in your devices to include the new SMTP server details, as shown below.

Can't transfer files from scanner or camera to TELUS email

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Follow these steps to update the SMTP settings on your device and fix issues with transferring PDFs or files from your scanner or camera to your TELUS email.