Fix recording issues

Losing a recorded show can be frustrating. Depending on the show, you may be able to watch it using TV On Demand. TV On Demand offers plenty of great shows. Anything that you have previously recorded will be on channels that you subscribe to and will be free to watch.

Anything on channels that you do not subscribe to will show a dollar sign if there are costs associated with the program you wish to watch. Note that different networks remove programs from their on-demand catalogues at various times based on the program.

Should you lose all of your PVR recordings at once, it is best to

contact us

to help you resolve the issue.

It is important to keep an eye on PVR capacity. The default setting is for the PVR to delete older recordings to accommodate new recordings.

You will not be able to use 100% of the storage, as some of it is required to run the PVR.

To check PVR storage status:

If you want to save a recording and prevent it from being deleted:

: Doing this to all your recordings will prevent the auto-delete feature from running. If this is the case and the PVR storage is full, no new recordings will be able to be added.

If you find a specific show is regularly not recording, it could be based on the data being sent by the channel provider. To prevent certain episodes from not recording, ensure you set the record settings to first run and rerun.

To change recording settings:

If you are simply missing the end of a show due to differing end times than what is presented in the guide, you may need to change the recording end time. This is common with sports programming that may go into overtime or the prime time programming that occurs after a sports event. Several networks just roll into the programming after a late golf tournament or football game and run the program outside of the planned schedule.

To edit the end time of a recording:

If you try to record more programs than your digital box can accommodate, a recording conflict alert will appear. Cancel at least one recording to resolve this problem.

To cancel the program that caused the conflict:

To change which program(s) to record:

: Until a conflict is resolved, programs will still be scheduled but not be recorded. This will be indicated by a red, crossed-out record icon.

To prioritize which program records in a conflict, use the following steps: