Your clinician will call you at your appointment time to initiate the video consultation. If you don’t pick up, they may retry a second time. If you don’t pick up, they will retry two more times. If you don’t pick up on the third attempt, then your appointment may be marked as missed.
For virtual doctor appointments, a fee may apply if you miss your appointment. If you would still like to speak with a doctor, you can book another appointment in the app
For mental health counsellors or dietitian appointments, no refund will be applied. In the event the appointment was cancelled on our end, you will not be charged
If you have a connection issue preventing you from joining the video consultation, please refer to our
Troubleshooting FAQ
.