Make phone calls and send texts to numbers in different locations while travelling in the US and other international destinations
How to place calls when travelling
While travelling, it is important to know the dialling patterns of the country you are visiting as it may vary from the way you dial in Canada.
To call outside the country that you are visiting, you must dial the proper exit code. The “+” symbol in front of the country code will allow calls to successfully complete to the dialled party. To obtain the “+” symbol, press and hold the “0” key on your keypad.
You should research the applicable country code for the destinations you will be travelling and calling/texting to online so you can understand which country code to use when referring to the instructions below.
Required dialling patterns while travelling
: Some toll-free numbers may not work while travelling, especially if you are calling North American toll-free numbers from outside North America.
Send a text message while outside Canada
: As iMessage uses data, it is not considered text messaging. Data usage with instant messaging like iMessage will use whatever data you’re using for travel:
Easy Roam will deduct from your monthly rate plan data
Roaming passes will use the data included in the pass
If no data is included in your roaming pass or if you don’t have any travel coverage, then roaming data pay-per-use rates will apply
to see the rates and options for your travel destination.
Access your voicemail while travelling
Using voicemail and applicable charges
If you are using your TELUS mobile device, in most cases you will be able to access your voicemail as usual. Voicemail is treated like any other call while roaming, and the following charges will apply:
: Will not use your monthly rate plan's minutes, but will activate the daily Easy Roam fee if you haven't done so already.
: Will deduct from the minutes included in the pass and billed as per the overage rates for the pass if the included minutes are exceeded.
: If you do not have any travel coverage for your plan, calls to voicemail will be subject to the roaming pay-per-use rate for the country you’re calling from.
If you’re not able to access your voicemail from your TELUS mobile device, or if you are calling from a landline:
Dial +1-647-637-7243 (to type +, press and hold zero)
Follow the prompts
Set up your voicemail before you leave
Ensure that you have set up your voicemail before leaving Canada, as you will not be able to do so while travelling. To set up your voicemail, try one of the following:
From your TELUS mobile device, call your 10-digit number and follow the prompts
From your TELUS mobile device, speed dial 1 and follow the prompts
Voicemail notifications may not always work
In some travel destinations, the voicemail notification on your device may not be available when someone leaves you a message in your voicemail.
Call forwarding while travelling
Call forwarding services may not be available while travelling abroad
Calls can only be forwarded to North American phone numbers, i.e. numbers with County Codes of +1. You cannot forward calls to international phone numbers, i.e. numbers with Country Codes other than +1.
For more information about call forwarding, view the support article: