Using voicemail and applicable charges
If you are using your TELUS mobile device, in most cases you will be able to access your voicemail as usual. Voicemail is treated like any other call while roaming, and the following charges will apply:
Easy Roam
: Will not use your monthly rate plan's minutes, but will activate the daily Easy Roam fee if you haven't done so already.
Roaming Passes
: Will deduct from the minutes included in the pass and billed as per the overage rates for the pass if the included minutes are exceeded.
Pay-per-use
: If you do not have any travel coverage for your plan, calls to voicemail will be subject to the roaming pay-per-use rate for the country you’re calling from.
If you’re not able to access your voicemail from your TELUS mobile device, or if you are calling from a landline:
Dial +1-647-637-7243 (to type +, press and hold zero)
Set up your voicemail before you leave
Ensure that you have set up your voicemail before leaving Canada, as you will not be able to do so while travelling. To set up your voicemail, try one of the following:
From your TELUS mobile device, call your 10-digit number and follow the prompts
From your TELUS mobile device, speed dial 1 and follow the prompts
Voicemail notifications may not always work
In some travel destinations, the voicemail notification on your device may not be available when someone leaves you a message in your voicemail.