Call forwarding on your mobile device

How to set up and use call forwarding options on your mobile device

Call Forward

Call Forwarding North America features include 3,000 minutes per month, forwarded from Canada to a Canadian or US number (75¢ per additional minute).

Once the feature is activated, call forwarding unconditional can be used on any device. Other types of call forwarding variants will be device dependant as not all configurations will be compatible.

Note
: If Call Forwarding is not added to your rate plan, Call Forwarding minutes are billed at a pay-per-use rate

Calls may only be forwarded to numbers within North America
Text Messages cannot be forwarded to another mobile or landline phone number
Call Forwarding is not available for TELUS Prepaid accounts

Call Forward Unconditional

Incoming calls are immediately forwarded to the destination number.

Most of the recent handsets use a setting within the phone to enable or disable this feature. Usually, it can be found in the Call settings
 section on the device. For all other devices, you can use the star feature below:

Activate Call Forward Unconditional
:

Dial
*
21
*
, followed by the 10-digit number you want your calls forwarded to, then
#
A message indicates that Call Forward Unconditional is activated

Deactivate Call Forward Unconditional
:

Dial
#21#
A message indicates that Call Forward Unconditional is deactivated

Call Forward Busy

Call Forward Not Reachable

Incoming calls are forwarded to the destination number when your phone is turned off or not receiving the network's signals.

Activate Call Forward Not Reachable
:

Dial
*
62
*
, followed by the 10-digit number you want your calls forwarded to, then
#
A message indicates that Call Forward Not Reachable is activated

Deactivate Call Forward Not Reachable
:

Dial
#62#
A message indicates that Call Forward Not Reachable is deactivated

Call Forward No Reply

Call Forward Variable

Incoming calls are forwarded to the destination number after 10, 20, or 30 seconds.

Activate Call Forward Variable
:

Dial
*
004
*
, followed by the 10-digit number you want your calls forwarded to, followed by
*
, followed by the number of seconds (The options are 10, 20, or 30), followed by
#
. For example, if you want to forward your calls to 604-555-0123 for 20 seconds the sequence would be:
*
004
*
604-555-0123
*
20#
A message indicates that Call Forward Variable is activated