Depending on what travel coverage you have for your plan (Easy Roam, Roaming Pass or pay-per-use), this is how the use of text and instant messaging through our roaming partner’s network will be charged.
Receive incoming texts from any number (no pictures or videos)
Easy Roam daily fee will not activate
If you have a Roaming Pass
:
Any minutes, text or data included in the pass will not be used
If you have no travel coverage for your destination (pay-per-use)
:
Send outgoing texts to any mobile phone number in the world (no pictures or videos)
Easy Roam daily fee will activate (if it has not been activated yet)
Outgoing texts will be used from your monthly plan
If you have a Roaming Pass
:
Outgoing texts will be used from your roaming pass for every 160 characters
If you have no travel coverage for your destination (pay-per-use)
:
The standard roaming pay-per-use rate of $0.60/text will apply, every 160 characters
Send or receive texts containing pictures or videos
Easy Roam fee will activate (if it has not been activated yet)
Data will be used from your monthly plan
If outgoing, a text will be used from your monthly rate plan
If you have a Roaming Pass
:
If outgoing, a text will be used from the amount included in the pass for every 160 characters
Roaming data will be used from the pass. If no data is included in pass, then the standard roaming data pay-per-use rate will apply
If you have no travel coverage for your destination (pay-per-use)
:
If outgoing, the standard roaming pay-per-use rate of $0.60/text will apply, every 160 characters
Roaming data will be used and the standard roaming data pay-per-use rate will apply
Using instant messaging, like iMessage for iPhone and WhatsApp
This information applies for use of instant messaging over our roaming partner’s mobile network, and not Wi-Fi:
Easy Roam fee will activate from data usage (if it has not been activated yet)
Data will be used from your monthly plan
If you have a Roaming Pass
:
If outgoing, a text will be used from the amount included in the pass for every 160 characters
Roaming data will be used from the pass. If no data is included in pass, then the standard roaming data pay-per-use rate will apply
If you have no travel coverage for your destination (pay-per-use)
:
Roaming data will be used and the standard roaming data pay-per-use rate will apply
Tip
: Picture/video messages and instant messaging apps require a data connection to work. They will not work if data roaming is turned off and you’re not connected to Wi-Fi. You can still use instant message apps on Wi-Fi to avoid any roaming charges. If you’re using Wi-Fi, just ensure data roaming is turned off in your mobile device’s settings to avoid accidental data charges.
Premium and subscription SMS numbers are always excluded and will be billed at the standard roaming pay-per-use rate for every 160 characters.
Search your travel destination at
telus.com/travel
to confirm the standard roaming pay-per-use rates.
When using iMessage over a Wi-Fi connection
iMessage for iPhones will attempt to send messages to other iPhone users using a data connection. However, if the data connection for your device or the recipient is too weak to send/receive the message over data, then the message will be sent as a normal text message by default. If this happens you will be subject to the applicable roaming charges for sending an outgoing text, depending if you have Easy Roam, a roaming pass or are using pay-per-use rates.
To avoid accidentally sending text messages to other iPhone users when using iMessage, follow these steps:
Scroll down and select
Messages