Information on appointments with TELUS Health MyPet

Currently, the veterinary technicians only see cats and dogs.

Selecting your preferred vet technician isn’t available in the app yet, but we’re working quickly to introduce this feature. Rest assured, all of our vet technicians are highly qualified and ready to provide quality care for your pet.

If the veterinary technician determines within the first few minutes of the appointment that your pet's concerns need the attention of a veterinarian, either through a virtual or in-person appointment, the current appointment will be cancelled.

You will receive a full refund for the appointment, which will be credited back to your original payment method within three to five business days. We recommend checking what veterinary technicians can help with before booking an appointment.

When setting up the TELUS Health MyPet app, remember to turn your device's push notifications on, so you can receive appointment updates and reminders.

For cats and dogs with individual health concerns, each pet's issues should receive their own individual appointment time with a vet technician so that appropriate care can be delivered.

For intra-household cat or dog behavioural dynamics issues, discussing multiple pets at once with a veterinary technician may be appropriate.

We offer consultations with vet technicians who provide expert guidance on behaviour, training, weight management, nutrition, life stage care and preventive care. While vet technicians offer valuable support and advice, they cannot diagnose conditions or prescribe medications.