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How to use Apple Live Voicemail

Learn about Apple Live Voicemail and its features, including live transcriptions, compatible devices and networks and more.

Apple introduced Live Voicemail in iOS 17 in September 2023. Live Voicemail gives users the ability to see real-time transcription as someone leaves a voicemail, and the opportunity to pick up while the caller is leaving their message. It is a device feature and the transcription is handled on-device and remains entirely private.

When Live Voicemail is turned on, some customers may experience problems using their existing TELUS voicemail services.

The Apple Live Voicemail information given below applies to both TELUS Prepaid and Postpaid customers.

Difference between TELUS Voicemail and Apple Live Voicemail

Features	TELUS Voicemail	Apple Live Voicemail	Tips
Device compatibility	All	iPhone XS, XS Max, XR iPhone 11, 11 Pro, 11 Pro Max iPhone 12, 12 mini, 12 Pro, 12 Pro Max iPhone 13, 13 mini, 13 Pro, 13 Pro Max iPhone 14, 14 Plus, 14 Pro, 14 Pro Max iPhone 15, 15 Plus, 15 Pro, 15 Pro Max iPhone SE 2, SE 3
Network support	Both domestic and roaming	Both domestic and roaming	Pressing the voicemail icon on an incoming call while roaming will trigger Apple Live Voicemail to answer the call and will result in a pay-per-use roaming or Easy Roam charge. Pressing the decline button or letting the call ring out will send the caller to their TELUS voicemail without incurring any roaming charges. To avoid any accidental roaming charges while roaming, you need to turn off Apple Live Voicemail on the device.
Language support	English and French	English only
Personal greetings	Supported	Supported	If you prefer to use a recorded personal greeting instead of the standard Apple Live Voicemail greeting, you have the option of recording a personal greeting if your device's iOS version is 17.5 or newer.
Personal password	Supported	Not supported
Voicemail to text	Supported	Not supported	For the Voicemail to Text feature to work, turn off Apple Live Voicemail on the device.
Instant Voicemail	Supported	Not supported	For the Instant Voicemail feature to work, you need to turn off Apple Live Voicemail on the device.
Visual Voicemail	Supported	Better user experience for Visual Voicemail users	You may subscribe to Visual Voicemail for better user experience.
Storing messages	Option to continue to save messages	Stored on device

Compatible devices

Mobile network coverage

Language support

Recorded personal greetings

Voicemail to Text and Instant Voicemail

Visual Voicemail

The “Block” button

How to turn off Apple Live Voicemail

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