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Messaging (text, audio and video)

Voicemail setup

How to use Apple Live Voicemail

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Learn about Apple Live Voicemail / Difference between TELUS Voicemail and Apple Live Voicemail

Learn about Apple Live Voicemail / Compatible devices

Learn about Apple Live Voicemail / Mobile network coverage

Learn about Apple Live Voicemail / Language support

Learn about Apple Live Voicemail / Recorded personal greetings

Learn about Apple Live Voicemail / Voicemail to Text and Instant Voicemail

Learn about Apple Live Voicemail / Visual Voicemail

Learn about Apple Live Voicemail / The “Block” button

Learn about Apple Live Voicemail / How to turn off Apple Live Voicemail

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Apple introduced Live Voicemail in iOS 17 in September 2023. Live Voicemail gives users the ability to see real-time transcription as someone leaves a voicemail, and the opportunity to pick up while the caller is leaving their message. It is a device feature and the transcription is handled on-device and remains entirely private.

When Live Voicemail is turned on, some customers may experience problems using their existing TELUS voicemail services.

The Apple Live Voicemail information given below applies to both TELUS Prepaid and Postpaid customers.

How to use Apple Live Voicemail / SEO

Learn how to use the Apple Live Voicemail and its features as well as the compatible devices, networks and more.

How to use Apple Live Voicemail | TELUS Support

 Learn about Apple Live Voicemail and its features, including live transcriptions, compatible devices and networks and more.

Information on Apple's iOS iMessage service for iOS devices

Troubleshoot and rid your phone of unwanted iMessages

Using iMessage

Learn about RCS Messaging for Android smartphones, including how to enable and use the service.

How to activate and use Visual Voicemail

Messaging on your Android device

Texting to landline phone numbers was discontinued by TELUS on March 22, 2016

Fixing messaging issues

How to create or select a personal voicemail greeting

Tips on setting up and using Voicemail to Text from TELUS

Learn more about the new free feature that helps screen out unwanted robo-callers

Learn how to report a spam message directly from your phone.

Find out why you receive text messages related to political campaigns

Report and identify iMessage spam

How to protect yourself from unsolicited calls and text messages

Preventing spam messages

How to send photos and videos by text message

Learn more about our group picture and video messaging service

Information about the network update on photo and video messaging and browsing for TELUS Prepaid.

Learn how to continue using picture and group messaging (MMS) by updating your software or settings, or by replacing your device.

Tips on how to set up your browser permissions for augmented reality (AR) filters.

Photo, video and multimedia features

Pricing for sending and receiving text, picture and video messages

Pricing

How to determine the number of text messages you've sent or received

Number of text messages sent and received

How to manage or change your ten Favourite Numbers using My Account

Favourite numbers

How to receive or send an international text message from within or outside of Canada

International text messages