ADT Privacy Policy

Name and/or business name

Home address and/or business address

Email address

Credit, debit, or other payment account number and related information

Date of birth or other identifying personal characteristics

Social Insurance Number

Emergency contact list information about others

Personal identification code

Audio, video, and still-image recordings from your monitoring device(s)

Geolocation and GPS information including physical location of your device(s) by using satellite, cell phone tower, or Wi-Fi signals

Motion detection, accelerometer activity, and climate conditions surrounding your device(s)

Monitoring event information such as arming and disarming your device(s)

Internet protocol (IP) addresses, internet service provider (ISP), date/time stamp, and/or other event data which is automatically collected and stored in log files

Registering for the service(s) or an account with us

Activating your device(s)

Signing up for special offers from ADTbT and selected third parties

Submitting a paper form or transmitting information to us online or via telephone

Submitting your credit card or other payment information

Receiving our service(s) including talking with sales representatives, service technicians, and customer service and monitoring centers (some of which may be recorded to ensure service(s) quality and to maintain an accurate record of our communications with you)

Visiting and interacting with our website(s).

Mobile Application: We may collect information such as registration and activation information from our mobile application(s) associated with our service(s) and your device(s).

Device Data: We may collect various types of data and event information from your device(s) by using cameras, microphones, GPS, or other monitoring sensors.

Cookies: We may receive and store certain information about your browsing preferences by using ADTbT and third-party cookies. Cookies are small text files placed on your computer to customize your experience.

Web Beacons: We may collect information about your browsing activities by using web beacons. Web beacons are transparent graphic pixels that are placed on web pages that enable us or a third party to track your actions on our website(s) and deliver interest-based advertisements.

Local Stored Objects: We may store information about your browsing activities through locally stored objects by using technologies such as “Flash cookies” and HTML5 (“LSOs”). LSOs tack your actions and store information about your preferences and can be used by third party partners to deliver interest-based advertisements.

Social Media Features: Our website(s) include social media features that may collect your Internet Protocol (IP) address of the page you are visiting and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly by us.

Log Files: We gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

Mobile: When you download and use our service(s), we may automatically collect information on the type of device you use, operating system version, and the unique device identifier (or "UDID"). We collect your location-based information as part our service(s) to identify your location for dispatching or sharing with emergency service providers. We will only share this information with third party services for the sole purpose of providing you our service(s). You may opt-out of location-based services at any time by editing the setting at the device level. We also use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

Setting up your service(s) including establishing your ADTbT account and profile

Providing your service(s) including responding to alarm and security events

Collecting amd using information to facilitate payments for your service(s)

Contacting you regarding your service(s) and responding to your inquiries and comments

Enhancing, improving, or modifying our website(s) and service(s)

Developing new products and services

Conducting data analysis, including fraud monitoring and prevention

Providing marketing and promotional materials

Customer retention, feedback, and reactivation programs

Engaging in lead generation activities

Third Party Providers: We do not sell your information to third parties for their own marketing purposes. We may share your information with partners and service providers (including ADTbT, TELUS Custom Security Solutions, and TELUSAuthorized Dealers) to provide some of our service(s) and to complete our business purposes as described above. Before we share personal information, we enter into written agreements with the business partners which contain data protection terms that safeguard your data. These companies may use your personal information only as necessary to provide these services to us, except as otherwise authorized by you for another purpose. We will also enable you to revoke any such authorization in a manner equivalent to that by which you provided it or by otherwise contacting us as provided below, if you no longer want us to share your personal information for such purpose.

Emergency Services: To provide our service(s), we will share your information with persons designated in your contact list and third-party emergency service providers such as police departments, fire departments, and emergency medical services.

Legal Authorities: We may also disclose your information for legal reasons including to comply with a subpoena or court order or similar legal process, to cooperate with law enforcement, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. Transfer in the Event of Sale or Change of Control: We may transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock, including in connection with any bankruptcy or similar proceedings.

Cross-Border Transfer: Personal information collected by ADTbT may be stored and processed in Canada or other countries. In either case, the information is protected with appropriate security safeguards, but may be available to foreign government agencies under applicable law. In particular, your personal information may be stored in the cloud, which may include transfers of data outside of Canada. Where appropriate, we use de-identification and other means to protect and minimize the amount of personal information we transfer.