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ADT billing and invoicing FAQ
Frequently asked questions (FAQ) related to invoicing.
How to read your bill?
My invoice is a little higher than I expected. What are the extra charges?
Your first invoice will be prorated to reflect the actual start date of your service. There are also instances of federal, provincial and municipal taxes that may affect your invoice.
When my system was installed, I wrote a cheque to ADT but it's not reflected in my first bill. Is there a problem?
Sometimes because of billing cycles, your first bill is issued before the payment has been posted. The payment will appear on your next bill. If not, call us at 1-855-958-8181.
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How to keep your ADT Personal Identification Code (PIC) safe
Tips on keeping your ADT PIC handy and secure.
Can I extend my ADT warranty?
Learn about the Quality Service Plan for extended warranties.
ADT and moving
Frequently asked questions (FAQ) related to moving to a new address.
Learn about accessibility at TELUS