How to set up ADT Command system and control

Yes, for camera-triggered events. Just go to Video settings and adjust the length of time there under Saved video settings. System-triggered clip length is not editable (such as an activated security sensor when the panel is armed).

You can only answer your doorbell through the app. You can also start a doorbell call and view the camera video from the doorbell at any time.

Your ADT Command system can handle up to 40 cameras. But before you add it to your ADT system, you have to add the camera to your Wi-Fi network. Follow these steps:

1. Log in to the control.adt.ca portal
2. Select Video from the left navigation
3. Select Settings from the available options
4. Select the appropriate camera from the list of devices
5. Follow the onscreen instructions for your applicable device

You can add new users and manage existing ones through your web portal. Here’s how:

1. Log in to control.adt.ca with your username and password
2. Using the menu on the left, select Users
3. Select Add user near the top of the screen
4. Enter the first name and last name and an email or cell phone number if desired
5. Enter Access points you want to allow the new user to have
6. If you select Panel access, you must enter a User code
7. If you select Lock access, you must enter a User code
8. If you select both Panel access and Lock access, you can use a single code for both
9. Once you type an access code, a Schedule selection will appear. Set the desired access times
10. Select Save

The ADT Control app is designed to provide the same functionality as the 7” Command touchscreen panel. That includes arming and disarming your system remotely. Here’s how to do it:

To arm

• Tap the Shield icon to arm your panel
• You have the option of tapping Silent arming or No entry delay, and you can also select Arm (stay) or Arm (away) depending on whether you’re going to be home or out

To disarm

• Tap the Shield icon to disarm your panel

Arming and disarming your system with the touchscreen, including setting up custom scenarios, is easy. Follow these steps for the different options:

Arm Away

1. Tap Arm Away
2. Enter your User Code

At this point, the countdown for you to exit before your system arms will start.

Note: You can only do silent arming from the ADT Control app, not the panel or accessories.

Arm Stay

1. Tap Arm Stay
2. Enter Entry delay if desired, then enter your User Code. After you hear the panel status announcement, the countdown will be silent

Night Stay
Night Stay can arm your exterior doors and windows to instant status. So if someone opens one of them, the alarm will sound without any delay.

1. Tap Arm Stay
2. Tap Night Stay
3. Enter your User Code. After you hear the panel status announcement, the countdown will be silent

Arm Custom
Arming Custom allows you to bypass up to 5 of your system’s sensors. For instance, if you want to keep your back door open to let your dog have access to the backyard, you can bypass that sensor. Here’s how to customize:

1. Tap the Arm Custom icon
2. Tap the zone(s) you want bypassed (5 maximum)
3. Tap the words Arm Custom at the bottom right of the screen
4. Enter your User Code

Disarming Your Panel

1. Tap Disarm
2. Enter your User Code

To use Quick Exit when your panel is in Arm Stay and you need to leave quickly without fully disarming your system, simply tap Quick Exit. You won’t need to enter a code.

From the web portal, select Automation in the main menu.

1. Select Rules if you want to set a device to act according to a Trigger activity (such as the front door automatically locking when the panel is set to Arm Stay)
2. Select Schedules if you want a device or a light to turn on and off at set times during the day (or for the thermostat to adjust temperatures)
3. Select Scenes if you want to group automations together as a set (such as creating a Goodnight scene that sets the panel to Arm Stay, locks the doors, closes the garage door, adjusts the thermostats and turns on exterior lights)
4. Click the + Add new label to begin configuring Rules, Schedules or Scenes

To bypass a sensor, first be sure your system is disarmed. You can’t bypass a sensor if it’s armed. Note that you can never bypass fire zones. Also note that a bypassed sensor will reset the next time the panel is disarmed. So if you want to bypass the same sensor the next time you arm your system, you’ll have to go through one of the below sets of steps again:

On the Command 7" touchscreen using the Zones icon

1. Tap the Zones icon on the home screen
2. Tap the zone(s) label you want to bypass (5 maximum)
3. Tap Bypass
4. Enter your User Code

On the Command 7" touchscreen using the Arm Custom icon

1. Tap the Arm Custom icon
2. Tap the zone(s) label you want to bypass (5 maximum)
3. Tap the words Arm Custom at the bottom right of the screen
4. Enter the User Code.

On the Command Hybrid with the WLTP100 (wireless) touchpad

1. Enter the 4-digit User Code, then the Bypass key, followed by the 3-digit zone number for each one you want to bypass. (You can bypass up to 5 zones at a time. No pause is needed between zone numbers.)
2. Wait for the touchpad to display a “Bypass” message for each zone number
3. Optional: To view the bypassed zones before you arm your system, enter your User Code and press the Bypass key
4. Arm the system as usual

You’ll see low batteries as a trouble condition on your home screen in the Control app. Tap the trouble icon to see a list of devices with a low-battery condition.

Sensor batteries should be changed according to the manufacturer’s instructions for each device. You can view the device power status on both the Command 7" touchscreen and optional secondary 7" touchscreen. Here’s how:

1. From the home screen, tap Zones
2. Enter your User Code
3. A list of devices installed on your security system will appear, with a battery-bar status icon next to each name
4. Use the up and down arrows to scroll through your devices

On the Command 7" touchscreen

1. Tap the right arrow to get to the Tools icon
2. Tap the Tools icon and enter Master User Code
3. Tap the Settings icon
4. Drag the slider to the right or left on the volume bar to adjust the volume
5. Select Chime to mute chimes and voice announcements (highlighted [blue] button indicates active, dimmed [gray] button indicates that Chimes and voice announcements are muted)

With the WLTP100 (wireless) or WTP100 (wired) touchpad

To reach Chime mode so you can turn chimes on and off, enter the Master User Code then tap 9.

Note: When you enter codes and commands, you must make sequential taps within 10 seconds of one another. If a full 10 seconds goes by between taps, the entry will cancel and you’ll need to start the sequence over from the beginning. If you make a mistake while entering a user code, press the * key to start over. Always use the * key to clear the previous entries or you may enter an incorrect code.

With the optional secondary 7" touchscreen (WTS700)

Note: Chimes and volume settings on the optional secondary 7" touchscreen apply only to optional screen, and not to your security system’s main panel.

1. Tap the Settings icon, then drag the slider to the right or left on the volume bar to adjust the volume
2. Select Chime to mute Chimes and voice announcements (highlighted [blue] button indicates active, dimmed [gray] button indicates that Chimes and voice announcements are muted)

When someone disarms your system, the Command panel takes a screen grab of the event so you can see who disarmed the system. Here’s how to check for those snapshots:

1. Tap the right arrow on the home screen to the Tools icon
2. Tap the Tools icon
3. Tap Events
4. You’ll see a list of system events, including panel-disarm snapshots. Tap on an event to see the snapshot

ADT Command works with the ADT Control app to use geo-fencing technology to sense when you’re getting close to or leaving your home. This capability allows you to set up automations related to when you arrive or depart. To take advantage of geo-services, follow these simple steps:

Enable geo-services on one or more phones

1. Log in to the Control app from your iPhone or Android device
2. Go to Settings
3. Tap Enable geo-services

View and manage geo-fences

1. Log in to your web portal
2. Select Settings
3. Select Geo-services to view and edit geo-fences. A “Home” geo-fence is created by default around your security system address
4. Use the “Set up Geo-Features” links to quickly create geo-fence-triggered reminders
5. You can also apply geo-service settings to existing rules and notifications in the web portal

Here are the additional details.

We recommend you perform a system test once a month just to make sure your system is working properly and we’re receiving signals at our monitoring centres. Here’s how to perform a test:

On the Command 7" touchscreen

1. Tap the right arrow on the right side of your screen to scroll to the next set of icons
2. Tap Tools icon and enter the Master User code
3. Tap the Advanced icon
4. Tap the Communications test icon
5. When your panel has finished the test, you’ll see a result on the “Passed” line, for example:
   • Pending:
   • Passed: Cellular communications test, broadband connection
   • Test failed:

Note if the test fails, please contact ADT at 1-855-958-8181.

With the optional secondary 7" touchscreen (WTS700)

1. Tap the right arrow on the right side of your screen to scroll to the next set of icons
2. Tap Tools icon and enter the Master User code
3. Tap the Advanced icon
4. Tap the Communications test icon
5. When your panel has finished the test, you’ll see a result on the “Passed” line, for example:
   • Pending:
   • Passed: Cellular communication test, broadband connection
   • Test failed:

Note if the test fails, please contact ADT at 1-855-958-8181.

You can do a lot with the new ADT Command touchscreen, including controlling your security system and smart home devices. Here’s how to find how-to videos that will help you use Command to its full capabilities:

1. Tap the right arrow on the right side of your screen to scroll to the next set of icons
2. Tap the Tools icon
3. Enter the Master User code
4. Tap the Help videos icon
5. Tap the Video icon for the topic you want to learn about

You can watch how-to videos on your secondary touchscreen exactly the same way you can on your main touchscreen. Just follow these steps:

1. Tap the right arrow on the right side of your screen to scroll to the next set of icons
2. Tap the Tools icon
3. Enter the Master User code
4. Tap the Help videos icon
5. Tap the Video icon for the topic you want to learn about

Video storage is based on your service plan and number of clips stored and uploaded. Generally speaking though, you will have 6000 clips uploaded/stored per month for Command.

ADT takes your privacy very seriously. Only users whom the system owner has specified can view live video or review clips and images. ADT doesn’t have access to those images and we don’t share them.