Adjust the number of times your Home phone rings before going to voicemail

Customize your voicemail settings

Did you know you can easily change the number of times your Home phone rings before the call goes to voicemail? Follow the steps below.

  1. From your Home phone, wait for a dial tone, then dial
    . You should hear 2 quick beeps

  2. Enter the number of rings (from 2 to 9 rings) you want the caller to hear before the call is transferred to voicemail

  3. Hang up. Your number of rings will have been successfully adjusted


  • These instruction are for Home phone only, not for Mobility services

  • The above steps change your TELUS Home phone voicemail settings. If you also use an external answering machine, you may need to change its settings, too. Voicemail may go to either the TELUS voicemail or your external answering machine, whichever picks up the call first. For example, if your TELUS voicemail is set for 5 rings but your answering machine is set for 3 rings, your voice messages will go to your answering machine

Did this article solve your problem?


Related articles

Access Home phone voicemail messages by phone

How to dial into your voicemail and access messages from your Home phone or any other phone

Access Home phone voicemail messages online

Instructions for accessing your voicemail messages online

Change Home phone voicemail message playback preferences

How to change your voicemail playback options

Reset Home Phone voicemail password

Learn how to reset and create a new Home Phone voicemail password

Recover a deleted Home phone voicemail message

How to recover a recently deleted or expired message

Learn about accessibility at TELUS