Adding and managing add-ons and services in My TELUS

Learn how to add additional services and manage them in your existing My TELUS account.

To manage or activate your services, log in to My TELUS
. If you don’t have an account, register for one now
.

For web
: Select the Plans & Devices
 tab in the navigation to access your Mobility account to get started. 

Select the Plans & Devices tab in the navigation to access your Mobility account to get started.

For app
: On the Overview
 screen, tap the Plans & Devices
 icon.

How to add Stream+ in My TELUS on web

On the
Plans & Devices
tab, select the
Manage add-ons & services
link
On the
Optional add-ons & services
page, select the
Services
tab
Select
Stream+
Select the
Continue to review
button
Review and confirm your changes
On the confirmation page, select
Get started
to start activating or linking Stream+ to enjoy the full benefits of this bundle

Note
: If you have an existing account for any of the streaming services, you will be able to link the account(s) after you activate the service in My TELUS.

How to add Stream+ on the My TELUS app

On the
Plans & Devices
tab, select
Manage add-ons & services
On the
Optional add-ons & services
screen, select
Stream+
On the
Video Streaming
screen, select
Stream+
Review and confirm your changes
On the confirmation stage, select
Activate Stream+
to activate your streaming services to enjoy the full benefits of this bundle

Note
: If you have an existing account for any of the streaming services, you will be able to link the account(s) after you activate the service from My TELUS.

How to activate Netflix Premium and discovery+

Note
: Stream+ can only be activated on My TELUS web at this time. 

On the
Plans & Devices
page, select the
Services
tab to see your new Stream+ service
Select the
Connect
buttons
You will be taken to each streaming services’ landing page to activate or link your account
Follow the account setup instructions
Once completed, start streaming and enjoy the benefits of Stream+

Note
: If you have a Netflix or discovery+ account, you can link your subscription during the account setup.  

It may take up to 24 hours for the Connect
 button on the Services
 tab to change to Start streaming
.

How to activate Apple TV+

On the
Plans & Devices
page, select the
Services
tab to see your new Stream+ service
Select the Apple TV+
Connect
button
Review and select
I agree
to the consent to share your phone number with Apple message to begin connecting or linking your account
Follow the account setup instructions
Once completed, start streaming and enjoy the benefits of Stream+

Note
: The phone number you consent to share with Apple must be associated with your Stream+ subscription.

It may take up to 24 hours for the Connect
 button on the Services
 tab to change to Start streaming
.

How to enjoy TELUS TV+

How to cancel Stream+

If you want to cancel your Stream+ bundle, this can be completed online. Here are a couple of things to consider before you cancel:

Cancellation will take effect right away
You’ll no longer save over 20% per month on these streaming services compared to subscribing to them individually

Cancelling Stream+

On the Services
 tab:

On the
Plans & Devices
page, select the
Services
tab and look for your Stream+ bundle
Select
Cancel Stream+
Confirm your selection
Review your changes
Confirm your changes

From the Optional add-ons
 page:

On the
Plans & Devices
tab, select the
Manage Add-ons & Services
link.
Under the
Your add-ons
tab, deselect
Stream+
Select
Continue
to review
Review your changes
Confirm changes

Note
: 

Cancellation will take effect right away and you’ll lose access to your accounts through Stream+
You’ll see a partial charge on your bill from the start of your billing cycle to the day you cancelled

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Apps to install on your devices to access TELUS Online Security on-the-go

Information for existing TELUS Online Security customers on which apps to install on your devices to stay protected.

How to install device security and privacy features

Instructions to install device security and privacy features on your device.

Learn about Stream+

Get to know what Stream+ is, how it works and how to manage it after you’ve added it to your Mobility plan.

Learn about accessibility at TELUS

Adding and managing add-ons and services in My TELUS

How to add Stream+ in My TELUS on web

How to add Stream+ on the My TELUS app

How to activate Netflix Premium and discovery+

How to activate Apple TV+

How to enjoy TELUS TV+

How to cancel Stream+

Did this article solve your problem?

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