Learn about Stream+, Stream+ Basic and Stream+ Premium

Get to know what Stream+, Stream+ Basic and Stream+ Premium are and how to manage them after you’ve purchased any of these products.

Stream+ on the TELUS TV Digital Box and TELUS TV+ app

Getting started with Stream+ Basic and Stream+ Premium

What is Stream+ Basic?

Stream+ Basic is a bundle of video streaming services that includes Netflix Standard with ads, Disney+ Standard with Ads, Amazon Prime and TELUS Films & Series. This bundle is exclusive to any TELUS customers for a monthly fee. There is no commitment tied to the service, so you can enjoy it monthly for as long as you like and cancel anytime. 

What is Stream+ Premium?

Stream+ Premium is a bundle of video streaming services that includes Netflix Premium, Disney+ Premium, Amazon Prime and TELUS Films & Series. This bundle is exclusive to any TELUS consumer customer for a monthly fee. There is no commitment tied to the service, so you can enjoy it monthly for as long as you like and cancel anytime. 

What if I already have a Netflix, Disney+ or Amazon Prime account?

If you have an existing Netflix, Disney+ or Amazon Prime account with a monthly payment cycle, please follow the steps below:

If you already have a Netflix and/or Amazon Prime account, you will be able to link your existing account during the activation process so you don’t lose your watch history or account details. Once you link your existing account, your billing will transfer over to TELUS.
Note
: In some circumstances, existing Amazon Prime customers may encounter an error “You already have an active Prime membership on this account. Existing Prime members are ineligible for this offer.” This means your account requires manual assistance for Prime membership. If this occurs, please
contact Amazon support
for assistance with your existing Prime membership and then return to My TELUS to complete linking your Amazon account.
If you already have an existing Disney+ account, you will be able to link your existing account so you don’t lose your watch history or account details. After you activate, you may have to manage your existing subscription to avoid being double-billed. If you already have a Disney+ direct-billed subscription for the same or a lower subscription tier, it will be automatically paused until your subscription via TELUS ends or changes to a lower subscription tier. If your Disney+ direct-billed subscription is for a higher subscription tier, or you have an existing Disney+ subscription that is invoiced by a 3rd party, you will have to manage your subscriptions to avoid having multiple subscriptions. See this
link
for more details on how to manage your existing subscription.

If you have an existing Disney+ or Amazon Prime account with an annual payment cycle, your billing will not transfer over. Instead, annual subscriptions will pause. You can resume the remaining months if you cancel Stream+.

How can I purchase Stream+ Basic or Stream+ Premium?

You must be an existing TELUS customer and can purchase Stream+ Basic or Stream+ Premium by
visiting this page
.
You can purchase either of these products using a Visa, Mastercard or Discover credit card, or a Visa or Mastercard debit card.

I am an existing Stream+ customer. How do I get a discount on Apple TV+?

Existing Stream+ Basic or Stream+ Premium customers will get a monthly $2 discount on the Apple TV+ subscription. To receive this discount on your Apple TV+ standalone subscription, ensure that you have purchased Stream+ using the same My TELUS account. 

To purchase an Apple TV+ subscription, please follow the steps below:

Visit the
Apple TV+ subscription page
.
Select
Add now
.
Log in
to My TELUS and follow the checkout steps.

Managing your service with Stream+ Basic and Stream+ Premium: Frequently asked questions

I’ve purchased Stream+ Basic or Stream+ Premium. How can I start watching content?

To start watching your favourite movies and shows, you must first activate your Netflix, Disney+ and Amazon Prime accounts in My TELUS. You can do so by following the link in the activation emails you will receive after you complete your purchase.
If you already have a Netflix or Amazon Prime account, you will be able to link your existing account so you don’t lose your watch history or account details. Once you link your existing account, your billing will transfer over to TELUS.
If you already have an existing Disney+ account, you will be able to link your existing account so you don’t lose your watch history or account details. After you activate, you may have to manage your existing subscription to avoid being double-billed. See this
link
for more details on how to manage your existing subscription.

Note
: It may take a few hours for the "Activate" button on the Activation modal to change to "Start streaming".

How do I cancel Stream+ Basic or Stream+ Premium?

You can cancel Stream+ Basic or Stream+ Premium via My TELUS by following these steps:

Click the
Subscriptions
tab.
Click
Manage
in the subscriptions box you want to cancel.
Click
Cancel my subscription
.

If you cancel Stream+ Basic or Stream+ Premium, you will no longer have access to your streaming accounts through TELUS. Your subscription may automatically renew with the streaming service provider if your previous method of payment is still on your account and up to date. Otherwise, you may have to update your payment information to resume service with the streaming service provider again.

When you cancel, your cancellation will be effective at the end of your billing cycle and as such you will still have access to your subscription until then.

If you’re a Quebec subscriber, you’ll be able to cancel immediately and receive a prorated credit.

How can I change my credit card details?

To change your credit card details:

Log in to your My TELUS account on your web browser.
Select the
Subscriptions
tab.
Click
Manage your credit cards
in the upper right-hand corner.
Click
Update card
below your existing card details.

How can I view my past receipts?

You can log in to your My TELUS account on your web browser and select the
Subscriptions
tab.
Click
View your receipts
in the upper right hand corner.

Where can I learn more about what is included with Netflix Standard with ads, Disney+ Standard with Ads and Amazon Prime?

To learn more about the features of each service, please refer to the support pages below:

What devices am I able to watch Netflix, Disney+ and Amazon Prime?

For device compatibility, please refer to:

Can I upgrade my Stream+ Basic to Stream+ Premium or downgrade my Stream+ Premium to Stream+ Basic?

Yes, if you have purchased Stream+ Basic and want to switch over to Stream+ Premium, follow the steps below:

Sign in to
My TELUS
Navigate to
Subscriptions
Select
Manage
under Stream+
Complete desired plan change

If you are upgrading your service from Stream+ Basic to Stream+ Premium, you will see the change take effect immediately. You will receive a prorated refund for Stream+ Basic and start being charged for Stream+ Premium immediately. 

If you are downgrading your service from Stream+ Premium to Stream+ Basic, you will keep access to your current streaming services until the end of your current billing cycle. After your billing cycle is complete, you will then be charged for Stream+ Basic.

Managing your service with Stream+: Frequently asked questions

Why can’t I purchase Stream+?

New customers can no longer purchase Stream+ as of June 11 2024
. However, existing Stream+ customers can still keep, activate or cancel their service, except through digital renewals. Any customers who renew their Mobility service on digital will lose Stream+ service, with no option to re-add the Stream+ package. 

Customers will be able to replace Stream+ with Stream+ Basic or Stream+ Premium. Please contact TELUS Support
 for more information on switching your Stream+ package. 

I've purchased Stream+. How can I start watching content?

Note
: As of June 11, 2024, new customers can no longer purchase Stream+. Stream+ Basic and Stream+ Premium remain available for purchase. Existing Stream+ customers can still keep, activate or cancel their service, except through digital renewals.

To start watching your favourite movies and shows, you must first activate your Netflix, Apple TV+ and discovery+ accounts by logging in to My TELUS
, and following these steps:

Select the
Plans & Devices
tab
On the
Plans & Devices
page, select the
Services
tab to see your new Stream+ service
Select
Connect
for Netflix, Apple TV+ and discovery+
For Apple TV+, review and select
I agree
to the consent to share your phone number with Apple message to begin connecting or linking your account. The phone number you consent to share with Apple must be associated with your Stream+ subscription.
You will be taken to the streaming service’s landing page to activate or link your account
Follow the account setup instructions
Once completed, select
Start streaming
and enjoy the benefits of Stream+.

Note
: It may take up to 24 hours for the "Connect" button on the Services tab to change to "Start streaming".

If you already have an account with Netflix, Apple TV+ or discovery+, you will be able to link your existing account during the Stream+ activation process so you don't lose your watch history or account details. Once you link your existing account, your billing will transfer over to TELUS and you should no longer be charged by the streaming service provider.

How do I cancel Stream+?

Since there is no commitment tied to Stream+, you can cancel the bundle at any time. If you would like to cancel your Stream+ bundle, you can do so through My TELUS
.

Follow these steps on how to cancel Stream+ through My TELUS:

On the
Plans & Devices
tab, select the
Manage Add-ons & Services
link
Under the
Your add-ons
tab, deselect
Stream+
Select
Continue
to review
Review your changes
Confirm changes.

Notes
:

Cancellation will take effect right away and you’ll lose access to your accounts through Stream+
You’ll see a partial charge on your bill from the start of your billing cycle to the day you cancelled.

What will happen to my Netflix, Apple TV+ and discovery+ accounts when I cancel Stream+?

If you cancel Stream+, you will no longer have access to your streaming accounts through TELUS. Your subscription may automatically renew with the streaming service provider if your previous method of payment is still on your account and up to date. Otherwise, you may have to update your payment information to resume service with the streaming service provider again. 

With respect to billing, you will be charged a prorated amount starting from the first day of your billing cycle up until the day you cancel Stream+ with TELUS.

For more information, please refer to the support pages below:

Netflix
Apple TV+: Apple will send an email notifying that the individual Apple TV+ plan will be resumed and billed by Apple
discovery+

How will billing work if I already pay for Netflix, Apple TV+ or discovery+?

Once you add Stream+, you will be charged starting the day of your purchase. As a result, you will likely see a prorated amount for Stream+ on your first bill. If you are new to TELUS and are waiting for your device and/or SIM card to be shipped out to you, you won't be charged until your order is shipped.

After you add Stream+, it is important that you activate your Netflix, Apple TV+ and discovery+ accounts in My TELUS to avoid double billing. During the activation process, you will be able to link your existing account so you don't lose your watch history or account details. Once you link your account, your billing will transfer over to TELUS.

If you are still being billed by the streaming service provider after linking your account, please refer to the support pages below.

Netflix
Apple TV+: When you add Stream+, Apple will suspend payment to Apple TV+. However, payment will remain active on the Apple TV+ plan provided through Stream+
discovery+

I have an Apple One subscription that includes Apple TV+. Will this work with Stream+?

If you have an Apple TV+ account through an Apple One subscription, you will still be able to link your account to Stream+. However, you will not receive any credits or partial refunds for Apple TV+ from Apple or TELUS.

If you already have an account with Netflix, Apple TV+ or discovery+, you will be able to link your existing account during the Stream+ activation process so you don't lose your watch history or account details. Once you link your existing account, your billing will transfer over to TELUS and you should no longer be charged by the streaming service provider.

How do I cancel Stream+?

Since there is no commitment tied to Stream+, you can cancel the bundle at any time. If you would like to cancel your Stream+ bundle, you can do so through My TELUS
.

Follow these steps on how to cancel Stream+ through My TELUS:

On the
Plans & Devices
tab, select the
Manage Add-ons & Services
link
Under the
Your add-ons
tab, deselect
Stream+
Select
Continue
to review
Review your changes
Confirm changes.

Notes
:

Cancellation will take effect right away and you’ll lose access to your accounts through Stream+
You’ll see a partial charge on your bill from the start of your billing cycle to the day you cancelled.

What will happen to my Netflix, Apple TV+ and discovery+ accounts when I cancel Stream+?

If you cancel Stream+, you will no longer have access to your streaming accounts through TELUS. Your subscription may automatically renew with the streaming service provider if your previous method of payment is still on your account and up to date. Otherwise, you may have to update your payment information to resume service with the streaming service provider again. 

With respect to billing, you will be charged a prorated amount starting from the first day of your billing cycle up until the day you cancel Stream+ with TELUS.

For more information, please refer to the support pages below:

Netflix
Apple TV+: Apple will send an email notifying that the individual Apple TV+ plan will be resumed and billed by Apple
discovery+

How will billing work if I already pay for Netflix, Apple TV+ or discovery+?

Once you add Stream+, you will be charged starting the day of your purchase. As a result, you will likely see a prorated amount for Stream+ on your first bill. If you are new to TELUS and are waiting for your device and/or SIM card to be shipped out to you, you won't be charged until your order is shipped.

After you add Stream+, it is important that you activate your Netflix, Apple TV+ and discovery+ accounts in My TELUS to avoid double billing. During the activation process, you will be able to link your existing account so you don't lose your watch history or account details. Once you link your account, your billing will transfer over to TELUS.

If you are still being billed by the streaming service provider after linking your account, please refer to the support pages below.

Netflix
Apple TV+: When you add Stream+, Apple will suspend payment to Apple TV+. However, payment will remain active on the Apple TV+ plan provided through Stream+
discovery+

I have an Apple One subscription that includes Apple TV+. Will this work with Stream+?

If you have an Apple TV+ account through an Apple One subscription, you will still be able to link your account to Stream+. However, you will not receive any credits or partial refunds for Apple TV+ from Apple or TELUS.

Learn about Stream+, Stream+ Basic and Stream+ Premium

Stream+ on the TELUS TV Digital Box and TELUS TV+ app

Getting started with Stream+ Basic and Stream+ Premium

Managing your service with Stream+ Basic and Stream+ Premium: Frequently asked questions

Managing your service with Stream+: Frequently asked questions

Tell me more about the TELUS Films & Series feature that I get access to

Other frequently asked questions

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