About APN settings – and how to tell if yours are correct
APN (Access Point Name) settings are required to access the internet and to send multimedia picture messages (MMS). Your device reads the APN settings to set up a connection between the network and the internet.
Usually, your device will automatically enable these settings after your SIM is inserted. However, sometimes you will need to input them manually.
Verify your cellular data/APN settings
After inserting your TELUS SIM card for the first time, turn off your device, wait 5 seconds and then turn it back on
Turn Wi-Fi off, then try visiting a website. If it’s not working, input the correct APN settings by following the steps below
: If a data block has been enabled on your account, you will be unable to access the data network (or MMS). See
To add new APN Settings (the wording in your menu may vary slightly):
Update the form fields with the
TELUS APN settings
in the table below.This table lists the correct APN settings for our 3G (HSPA) or 4G LTE services. Other fields may be present. They can be left blank and unchanged, and they will not impact your use of the service
: Enter the details exactly as listed below. Errors may prevent the service from working.
Save if needed
: Some devices will save APN settings automatically. Others require you to save by clicking
, or following a prompt. Consult your device user guide if you are having trouble finding the settings.
Verify that your settings are working by turning off Wi-Fi and accessing the internet using your cellular network. If it does not work, turn the phone off for few seconds, then turn it back on. Often rebooting the device is necessary for new APN settings to start working