Access Home phone voicemail messages online

Instructions for accessing your voicemail messages online

You can access your voicemail messages and manage your settings on the web.

Step 1
: Set up your Home phone voicemail and change your Home phone voicemail password. Visit
How to set up your home phone voicemail
for details

Step 2
: Use
My TELUS
to set up web access for your voicemail

How to set up web access
:

  1. If you have not yet set up your mailbox, you must first dial
    *98
    from your Home phone and complete the tutorial which includes creating your mailbox password

  2. Access your
    web inbox

  3. Enter your
    user ID
    (your 10-digit home phone number)

  4. For first time login:

    • Enter the password you created for your mailbox

    • Enter your permanent web password (you can continue to use your existing mailbox passcode or create a unique one for your web access)

    • Complete the security questions

  5. Your web access is now set up, and you will automatically be routed to your web inbox

Step 3
: Access Home phone voicemail from the web

You can listen to your voicemails
online
or
save them to your computer
if you would like to listen to them later.

  1. Your user ID is your 10-digit phone number

  2. Enter the passcode you created for your mailbox
    Note
    : If you haven't
    set up voicemail on your phone
    , you will need to do so first.

  3. Once you log in, you will immediately see your mailbox. Unread messages will be
    bold

    image005
  4. Select
    Voice message

  5. You will have the option to either
    Play
    or
    Download

  6. You can also forward or reply to the message using the options on the far right

Downloads

Did this article solve your problem?

Yes
No

Related articles

Access Home phone voicemail messages by phone

How to dial into your voicemail and access messages from your Home phone or any other phone

Change Home phone voicemail message playback preferences

How to change your voicemail playback options

Reset Home Phone voicemail password

Learn how to reset and create a new Home Phone voicemail password

Recover a deleted Home phone voicemail message

How to recover a recently deleted or expired message