Manage your Internet with TELUS Connect

How to download and use the TELUS Connect app on your mobile device

The app contains helpful information on setting up and using your Optik TV and Internet, with troubleshooting instructions for common issues.

Welcome Kit

The TELUS Welcome Kit
 is now part of the TELUS Connect app and more helpful than ever. The TELUS Connect app will help you set up and configure your new TELUS equipment and services. With it, you'll also be able to get detailed information and troubleshooting tips for your Optik TV and Internet equipment and services.

If you do not have the TELUS Connect app, you can download the app for iOS or Android devices by going to telus.com/connect

See the following sections for more information or get started now
.

How to download the TELUS Connect app

The TELUS Connect app
 allows you to get the best out of your TELUS internet subscription. 

If you do not have the TELUS Connect app, visit Google Play
 (if you have an Android device) or the App Store
 (if you have an Apple device) to download the app on your device. 

Using the TELUS Connect app, you can:

Pause Wi-Fi for individual devices
Change your Wi-Fi network name and password
See what devices are connected to your Wi-Fi network
See who’s connected to your network
Set up Wi-Fi access profiles/schedules for everyone in your household
Create a network for your guests
and more

Note:
 At this time, the TELUS Connect app is not available to Business accounts or to select customers who subscribe to our Rural Internet plans.

Logging in to the TELUS Connect app

You will need your My TELUS account credentials to log in to the TELUS Connect app. If you don’t have a My TELUS account, you can register online in a couple of minutes at My TELUS
 using the account number included in your order notification email or in your bill statement.

If you do not log in, you will not be able to take advantage of all the features available to you.

Note:
 If you also have a Mobility account with TELUS, please ensure that you log in to My TELUS with the email address that's linked to your Home Internet account to enjoy the features of the TELUS Connect app. If you log in with a Mobility account that's not linked, you will be asked to link it.

Self-install TELUS equipment using the app

Managing your network

About speed tests

The speed test in the TELUS Connect app tests the connection speed from your modem/gateway to the internet. You may run a separate test to see the internet connection speed from your device to the internet here:
telus.com/speedtest
The speed between the modem/gateway or Boost devices and your device depends on the quality of your Wi-Fi connection.
Learn more about Wi-Fi performance
.

Need help identifying a device?

The TELUS Connect app makes it easy to recognize the devices in your network. The information about devices on your network will often improve over time.

Navigate to the
Device
tab
Select the unknown device to open up the
Device Details
page to view additional information about the device, such as brand, model, or operating system.
Note
: You can also view the MAC address of the device, which can be matched up with the MAC address found on your device’s
settings
Once a device has been identified, tap on the dots next to your device’s name to
rename
the device

3 dots are shown next to the name of a device

Note:
 Keep in mind that all devices connected to your Wi-Fi network will appear on the TELUS Connect app. This includes SmartHome devices, printers, and more.

How to clean up your device list by forgetting devices

Navigate to the
Devices
tab
Select the device you wish to remove from the device list
Tap the three dots on the top-right hand corner and select
forget device

Note:
 A device removed this way will show up the next time it connects. Forgetting a device does not pause the internet on the device if it reconnects. To pause internet access, please see the “Pause your Wi-Fi” section.

Pause your Wi-Fi

To pause (or resume) Wi-Fi on your specific devices or profiles:

For devices:

Navigate to the
Devices
tab
Scroll to the device you’d like to pause, and tap the
Pause
icon next to the device name
To unpause, tap the
Play
icon

For profiles:

Navigate to the
Overview
tab
Scroll to the Family profiles card and tap the
Pause
icon next to the profile name you wish to pause
To unpause, tap the
Play
icon

Set up and manage Wi-Fi schedules

Create schedules for when your internet/Wi-Fi service can and cannot be accessed:

First, if you don't havea profile created for the devices you want the schedule to affect, let's set one up:

Navigate to the
Overview
tab
Select the Family profiles card and tap on
Create Profile
or the green plus button
Select the devices you want the schedule(s) to affect
Name your profile
From here you can create a schedule:
Tap on
Add Schedule
Select one of the ready-made adjustable presets, or create your own
Adjust or create your schedule
Save

To add or create a schedule for an existing profile:

Navigate to the
Overview
tab
Tap on the profile you'd like to add a schedule to
To create a new schedule, tap
Add schedule

If you see a list of your existing schedules and want to add another one, tap Manage, then Add schedule.
Select one of the ready-made adjustable presets, or create your own
Adjust or create your schedule
Save

To edit or disable a schedule:

Select the profile whose schedule you want to edit or disable
Select the schedule you would like to amend or disable
On the schedule page, tap the switch to disable the schedule or make any edits to the schedule
Tap
Save

About data usage

Never worry about going over your data plan again. 
The TELUS Connect app provides a convenient view of:

Your data usage for the month
How many days are left before your new cycle begins
How much data each of the devices on your network is consuming

Need more data?

Upgrade your plan
Subscribe to
unlimited Internet usage
for $20 per month through My TELUS.

Privacy & security

Change your Wi-Fi network name and password

Please note that changing your network name or password will disconnect all your currently connected devices from your network. This includes mobile devices, printers, tablets, security devices and more. You will need to reconnect each of them using the new network settings.

Navigate to the
Network
tab
Tap
Edit
Change your Wi-Fi network name or password to your new desired network name or password. Tap
Save
(located at the bottom of your screen)

Enable Network Security

TELUS Network Security applies a security layer to your modem that identifies and blocks threats to your home network to protect you from malicious web content, unauthorized access attempts, and abnormal behaviour from devices on your network.

This feature is currently only available to TELUS Online Security
 or Wi-Fi Plus
 subscribers, and will only impact devices connected to your home network. Devices on mobile networks or on a Virtual Private Network (VPN) will not be protected.

Navigate to the Network
 Tab to enable or manage this feature, or to view blocked threats.

Please note:
 TELUS Network Security blocks entire websites as well as sections of websites that might be malicious. A malicious section of a website could be an advertisement or a plugin to the website.

Block access to adult content

Adult content controls will block selected profiles from accessing websites categorized as “adult” or “rated R”. This feature is limited to web browsers only, not to applications. Adult and rated R content will not be blocked when connected to a cellular network or on Wi-Fi outside of your home.

Navigate to the
Overview
tab
Select or create a profile
Tap on
Add restrictions
Tap the
enable
button

Wi-Fi Plus premium support

This feature is currently only available to Wi-Fi Plus
 subscribers, and will only impact devices connected to your home network.

Wi-Fi Plus offers Exclusive Support to book a scheduled call back from a wi-fi expert.
Navigate to the Support tab by tapping on the “Support” icon at the bottom menu.
Tap Exclusive Support to book your appointment.
Select the day and the time you would like to have a wi-fi expert call you back
Enter your contact information into the form. Check the box to receive text notifications of your upcoming appointment.
You will receive a confirmation of your appointment time.

Wi-Fi Plus Network Security

TELUS Network Security via the Connect App applies a security layer to your modem that identifies and blocks threats to your home network to protect you from:

Malicious web content when browsing
Unauthorized access attempts from outside your network
Abnormal behaviour from devices on your network potentially trying to communicate with a bad IP or support an attack on another network

This feature is currently only available to TELUS Online Security or Wi-Fi Plus
 subscribers, and will only impact devices connected to your home network. Devices on mobile networks or on a Virtual Private Network (VPN) will not be protected.

Navigate to the Network Tab to enable or manage this feature, or to view blocked threats.

Please note:
TELUS Network Security blocks entire websites as well as sections of websites that might be malicious. A malicious section of a website could be an advertisement or a plugin to the website.
Navigate to the Network tab by tapping on the “Network” icon at the bottom menu
Tap the Network Security slider to the right to turn on the Network Security.
Network Security is now enabled. Threats will automatically be blocked…No action needed!

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