3 steps to fix your picture & video message issues

Easy steps to fix most of your iOS or Android picture & video message issues

If you’re having issues sending or receiving message, check out these 3 easy steps.

Step 1: Restart your device

Most messaging issues can be fixed by simply restarting your phone, similar to restarting a computer, a restart helps clear minor glitches often resolving various issues. So simply turning your phone off and on again may solve many issues. Also, if your device has a removable battery, remove the battery and put it back in before turning your phone on again.

Step 2: Make sure you have data service enabled and your device “data is turned ON”

  1. Ensure you have network coverage.
  2. Ensure you have data services enabled, Picture & video messaging will NOT work over regular Wi-Fi.
  3. Ensure your device data is turned ON. To turn on device data:
  4. On iPhone:

    1. Go to Settings
    2. Go to Cellular
    3. Turn on Cellular Data

    On Android:

    1. Go to Settings
    2. Go to Network & Internet
    3. Go to Network & Internet
    4. Go to Mobile Network
    5. Turn on Mobile Data

Note: If text messages work, but picture and video ones are failing, verify that your data is working by opening a web page.

Step 3: Check your device settings

Picture & video messaging may not work if you bring your own Android device to the TELUS network. Check the below settings to make sure your device can send and receive picture & video messages.

Note: The location of these setting may vary depending on which version of Android you are using. Generally Access Point Names (APN) settings are under Settings > Connections (or Network & Internet) > Mobile Network > Advanced. After you go to “Access Point Names”, Press ADD to add new APN.

  • Scroll to, and select, Name enter TELUS SP.
  • Scroll to, and select, APN, enter sp.telus.com and press OK.
  • Leave Proxy Blank
  • Leave Port Blank
  • Leave Username Blank
  • Leave Password Blank
  • Leave Server Blank
  • Scroll to, and select, MMSC, enter http://aliasredirect.net/proxy/mmsc and press OK.
  • Scroll to, and select, MMS Proxy, enter mmscproxy.mobility.ca and press OK.
  • Scroll to, and select, MMS Port, enter 8799 and press OK.
  • Scroll to, and select, MCC, enter 302 and press OK. (this value should be by default.)
  • Scroll to, and select, MNC, enter 220 and press OK. (this value should be by default.)
  • Scroll to, and select, Authentication type, enter none.
  • Scroll to, and select, APN type, enter default and press OK
  • Leave other fields not changed
  • Press the More and select Save.
  • Select Access point TELUS SP.

Note: Send keyword MMS to short code 8900, you will receive a text message with the key MMSC setting info. You can simply copy and paste the MMSC info following the above instructions.

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