Easy steps to fix most of your iOS or Android messaging issues
If you’re having issues sending or receiving message, check out these 3 easy steps.
Step 1 Check your coverage
Wireless network signal strength can vary by location due to a number of factors including distance from the nearest cell tower and obstacles in the environment.
If you have low signal strength, try moving to a location with better coverage. Concrete and steel buildings may interfere with the reception, especially in elevators and underground locations like basements, subways, and tunnels.
You can also place a call from your phone to any number. If you are able to make a call successfully you have re-established your connectivity to the network. Undelivered text messages will be delivered within minutes.
Step 2 Restart your device
Often messaging issues can be fixed by simply restarting your phone, similar to restarting a computer, it helps clear minor glitches often resolving various issues.
So simply turn your phone off and on again.
If your device has a removable battery, remove the battery and put it back in before turning your phone on again.
Step 3 Check your device settings
Check your blocked number and spam blocking settings on your device
Spam filters and blocked numbers may cause your device to not display text messages from certain numbers. You can check blocked and spam settings by following the instructions below:
Common Android settings
Go to the
Go to the
(3 vertical dots)
Clearing the messaging application memory
Some devices may encounter glitches due to a large history in the messaging application
On Apple devices, deleting some messages and messaging conversations can help with some issues
On Android, you can also clear the messaging application cache (usually found in
then select the
: The TELUS network will store and attempt to deliver the text messages to the phone for up to 5 days. If the messages are not delivered after 5 days they will be permanently deleted from the network.