3 steps to fix your text message issues

Easy steps to fix most of your iOS or Android messaging issues

If you’re having issues sending or receiving message, check out these 3 easy steps.

Step 1: Check your coverage

Wireless network signal strength can vary by location due to a number of factors including distance from the nearest cell tower and obstacles in the environment.

If you have low signal strength, try moving to a location with better coverage. Concrete and steel buildings may interfere with the reception, especially in elevators and underground locations like basements, subways, and tunnels.

Check our coverage maps to ensure you are covered by our network.

You can also place a call from your phone to any number. If you are able to make a call successfully you have re-established your connectivity to the network. Undelivered text messages will be delivered within minutes.

Step 2: Restart your device

Often messaging issues can be fixed by simply restarting your phone, similar to restarting a computer, it helps clear minor glitches often resolving various issues.

So simply turn your phone off and on again.

If your device has a removable battery, remove the battery and put it back in before turning your phone on again.

Step 3: Check your device settings

Check your Blocked Number & Spam blocking settings on your device

Spam Filters and Blocked Numbers may cause your device to not display text messages from certain numbers. You can check blocked and spam settings by following the instructions below:

Common Android settings

  1. Go to the Messages App
  2. Select Menu
  3. Select Settings
  4. Select Spam Settings

or

  1. Go to the Messages App
  2. Select Menu (3 vertical dots)
  3. Select Blocked contacts

Apple

  1. Select Settings
  2. Select Phone
  3. Select Blocked

Clearing the messaging application memory

  • Some devices may encounter glitches due to a large history in the messaging application.
  • On Apple devices, deleting some messages and messaging conversations can help with some issues.
  • On Android, you can also clear the messaging application cache (usually found in Settings > Apps then select the messaging app and Clear Cache).

Note: The TELUS network will store and attempt to deliver the text messages to the phone for up to 5 days. If the messages are not delivered after 5 days they will be permanently deleted from the network

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