Let's give new life to old materials
Bring your unwanted phones, tablets and electronic accessories back to a TELUS corporate store and we'll responsibly recycle them.
By doing your part to return your unwanted electronics to us, you're helping protect our natural environment by keeping still-useful materials from ending up in landfills.
What is the TELUS Return & Recycle program?
We’ve made recycling simple. Bring in your old devices we sell, purchased from anywhere, to a TELUS store and we’ll recycle them responsibly. Phones, tablets and accessories – let’s divert electronic waste from landfills. Because the most sustainable products should not become waste.
How It Works
To participate in our recycling program:
Collect your unwanted electronic devices and accessories
Gather items such as phones, tablets, chargers, cables, headphones, and phone cases. Items sold in TELUS stores are eligible for this program, no matter whether they have been purchased at TELUS stores or not.
Wipe all data
Ensure that all data is erased from your devices before dropping them off. (
See the FAQ below
for specific device instructions).Find a collection point:
Visit a participating TELUS store. Look for the specified recycling station, and place your electronic devices and accessories in the bin, free of charge
Once collected, your unwanted materials are sent to
eCycle Solutions
, a specialized recycling facilities. There, they are processed responsibly to help minimize their impact on the environment.Why recycle with TELUS?
Since 2005, TELUS has been repurposing and recycling mobile devices through our Trade-In program. We've expanded our capabilities to include TV, internet, wireless, and SmartHome Security devices. Our next step is to accept products purchased at our corporate stores for recycling. By recycling electronic waste with TELUS, you can help:
By recycling electronic waste with TELUS, you can help:
Reduce our collective climate impact
Climate change increasingly impacts our critical ecosystems and poses a significant risk to our global economy. We are reducing our own environmental footprint, while at the same time providing others with solutions to help minimize theirs, by offering take-back programs to promote a circular economy. When you recycle a smartphone, you avoid the generation of 888 kg of manufacturing waste for a future phone, the waste equivalent to 99 car tires
Help protect the environment
Electronic waste contains materials that need to be managed responsibly. By recycling with TELUS, we are helping reduce the impact of this material on the natural environment. To date, we have collected, reused and/or recycled over 17 million devices across the company, including mobile devices, set-top boxes and other electronic equipment.
Promote circularity
Electronic waste contains valuable materials like precious metals, metals, and plastic. Our goal is to help maximize material reuse and keep it out of landfills as much as possible. Recycling a single smartphone prevents 888 kg of manufacturing waste, that's the equivalent of 99 car tires kept out of landfills.1
Participating Drop-Off Locations
The following TELUS stores currently accept electronic waste based on our website last update:
Which program should I use for end-of-life management?
Bring-It-Back
- Enrolled in Bring-It-Back when you purchased your device
- The Bring-It-Back™ program lowers the upfront cost of a new device. As a Bring-It-Back™ customer, you can either return your device to TELUS or keep it by paying off the Bring-It-Back™ amount.
- Phone will go for reuse or recycling.
Trade-In
- Own your device and did not enrol in the Bring-It-Back™ program.
- Get an exclusive bill credit by trading in your existing device with TELUS.
- Phone will go for reuse or recycling.
TELUS Return & Recycle
- Device has not been enrolled in the Bring-It-Back program.
- Device has no value and cannot be part of Trade-In.
- Subject to their eligibility, item will go for recycling.
- Includes accessories, cases, cords and web players (some exceptions may apply)
Frequently asked questions
Disclaimers
Our commitment to the planet knows no brand boundaries. TELUS accepts all mobile phone and accessory brands sold in TELUS corporate stores—including those purchased from competitors or other retailers. No proof of purchase is required to help us close the loop.
This program is intended for individual consumers only. Program availability is limited to participating
TELUS corporate store locations
. TELUS reserves the right to modify, suspend, or terminate the program or change participating locations at any time without prior notice.TELUS reserves the right to refuse any material at its sole discretion. This includes, but is not limited to: devices that have not been wiped of personal data, devices with visible battery swelling or leaking components, or presenting any irregularities or risks. TELUS is committed to the responsible recovery and circularity of all collected materials. However, final recycling outcomes and processing methods are subject to external constraints, including regional infrastructure, downstream processor capabilities, and fluctuating global market conditions for recycled commodities, which may change over time without notice. This program is a voluntary recycling initiative. No cash value, store credit, or trade-in rebates will be issued for materials deposited.
All devices must be factory reset, data-cleansed, and powered off, and SIM and memory cards must be removed prior to deposit. TELUS and its affiliates, partners, and contractors assume no responsibility or liability related to the deposited devices, including for any loss or unauthorized access to data. All deposits are final and immediately transfer all rights, titles, and interests in the deposited material to TELUS.