Yes, the service works alongside your smartphone, using the invisaWear app. You’ll need Android 9.0+ or iOS 11.0+ and connection to a cellular network or Wi-Fi to send an alert.

The devices are bluetooth-enabled. So your phone needs to be nearby – within bluetooth range – but not necessarily on your person.

You can download the app from the App Store (Apple iOS) or Google Play (Android). You then pair your SmartWear device(s) with your phone through the app.

Yes, the devices will not work without a monthly monitoring plan.

You can also purchase a subscription plan or a subscription plus accessory for friends, family or anyone you would like. Simply forward the email you receive post purchase with the unique activation code to the person you purchased the gift subscription for.

There are two different modes: 911 Dispatch and Basic. Here’s how they work:

911 Dispatch Mode

1. Double click on the device if you need help and can’t call 911 directly

2. Our trained operators will try to contact you either by phone or text (whichever you’ve set in your preferences). If you confirm that you need help, or if they can’t reach you, they’ll attempt to dispatch emergency services to your location

3. We'll send your emergency contacts (up to 5) an alert with your location

Basic Mode

1. Double click on the device if you need help

2. We'll send your emergency contacts (up to 5) an alert with your location

No. SmartWear is not a tracking device. Your location is only shared with your emergency contacts and our TELUS monitoring team when you activate an alert or use some of the other features on the app like the ‘activity tracker’. Once the alert ends, your location is no longer being shared.

Don’t worry. If you’ve accidentally triggered an alarm in 911 Dispatch mode, you can easily cancel it in the app by entering your PIN within 15 seconds.

In 911 Dispatch mode, we’ll still contact you to confirm the emergency. If you haven’t had a chance to cancel your alarm, simply tell our agent that you don’t need help.

If you are unable to cancel the alarm and an emergency dispatch occurs for a false alarm, a fee from your municipality may apply (fire, ambulance, police services).