Question 1

How do I install my own equipment?

Accepted Answer

See our Flood Sensor installation guide for step-by-step instructions to follow for installing DIY equipment.

Question 2

How do I set up my Flood Sensor with the mobile app?

Accepted Answer

If this is the first time you are installing the TELUS Security system, before you install your sensors, make sure to follow the step-by-step guide included in the box first. After you complete these steps and successfully set up the Control Panel, you can then add more devices to your account.

Don’t have the app or having trouble logging in? Click here to learn more.

To add a sensor to your security system, use your TELUS Security app and follow the instructions below:

Log in to your TELUS Security app on your mobile device
Select More at the bottom right corner
Select + Add Device
Select Security
Select your device and follow the on-screen instructions to complete the setup

Once all of your sensors are added successfully, you will be shown how to complete a walk test to confirm that each sensor is working as expected. If you experience any issues at any time during your installation, please call TELUS at 1-855-255-8828.

Question 3

How do I change the battery in my wireless Flood Sensor?

Accepted Answer

Make sure the system is disarmed and remove the device from its original position.
Insert a flat head screwdriver into the corner slot and push upward to remove the inside cover tabs.
Repeat step 2 for the other three cover tab, and then remove the cover.
Pull the front clasp back and release the battery. Remove the existing batteries piles and replace with new CR2450 in the device.
Make sure the polarity is correct. Push the battery down under the front clasp.
Replace the cover ensuring it snaps into place and is completely closed. The system takes up to 5 minutes to clear the trouble condition.
Dispose of the used battery by contacting your local battery recycling programs.

Don’t let floods dampen your day

The perfect way to prevent water damage in your home

Highlights

Specifications and Installation

Get a Flood Sensor in one of our SmartHome Security plans

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Frequently asked questions