TELUS Online Security Complete

You can protect up to 10 devices with TELUS Online Complete.

You can protect up to 3 devices with TELUS Online Security Standard and up to 20 devices with TELUS Online Security Ultimate.

A virtual private network (VPN), is a powerful tool that enables you to browse the web securely and anonymously. By routing your internet traffic through a remote server, it hides your activity and encrypts your data. Using the fastest and most reliable VPN in Canada enhances your online privacy and security, while also allowing you to bypass geo-restrictions, access region-locked content‌ and enjoy a more open and unrestricted internet experience. Read our guide to VPN basics to learn more.

Our Password Manager generates unique, strong passwords for your accounts and stores them, encrypted, in the cloud. Your master password enables you to log into your secure vault across your devices.

You’re at greater risk of having your passwords or login credentials compromised if you’re:

TELUS Online Security continuously monitors hard-to-find anonymous websites and forums (“the dark web”) for your personal information, which may include email addresses, passwords, and credit card numbers. This info can be used to access your accounts or impersonate you on things like loan applications. Whenever your info is found to be exposed, we’ll notify you so that you can act before any damage is done.

You can enter the following details to be monitored:

Learn how to set up Dark Web Monitoring.

We notify you of suspicious activity and inappropriate content on linked social media accounts.

Take advantage of the Social Media Monitoring feature in your TELUS Online Security plan (Complete and Ultimate only) by linking your social media accounts (Facebook, Instagram, Twitter, YouTube and LinkedIn) to your Norton account. This feature will monitor your linked accounts and notify you of any suspicious activity, such as changes to your account settings, risky links or inappropriate content.

Learn how to set up Social Media Monitoring

Our Standard, Complete, and Ultimate plans give you access to your credit score and report. We also monitor your credit file through leading bureaus to help prevent fraud, notifying you whenever there are key changes or suspicious activity. We monitor your credit, banking, and investment accounts to detect unusual activity, such as large cash withdrawals and balance transfers. If anyone has gained illegal access to your accounts, you’ll know. Learn more about credit scores and monitoring.

Nobody is 100% safe from identity theft, but TELUS Online Security is Canada’s most comprehensive solution to minimize the risks as much as possible. If the worst happens, we are here to support you every step of the way. Your case would be assigned to a dedicated specialist who would help restore your identity, mitigating the damage and stress. You may also be reimbursed for identity theft-related expenses, such as lawyers and lost wages, for up to $100,000 with the Complete plan.

You must set up a My TELUS account to subscribe and manage your subscriptions through TELUS. You are required to be a Canadian resident to be eligible to subscribe to TELUS Online Security. You must be the age of majority in your province or territory to subscribe.

Once you sign up for TELUS Online Security and have logged into My TELUS, you will receive an activation email prompting you to activate your subscription. The steps to activate your subscription are:

Identity Vault is an identity protection feature included with TELUS Online Security Complete and Ultimate plans.

The following identity documents are supported and categorized within the vault:

i. Social Insurance Number (SIN)
ii. Driver’s licences
iii. Passports
iv. Credit and debit cards
v. Any sensitive documents with personal data (categorized as “All” in the app).

You will be required to activate your “Identity Vault” feature from your dashboard in Norton’s Identity app. Once the feature is activated, Identity Vault will automatically scan for sensitive documents or IDs in your device photo library and move them to the Vault. Identity Vault will continue to scan your photo library daily to check for sensitive documents or new IDs.

Stolen funds refer to money that scammers illegally withdraw from your financial accounts by impersonating you. When someone steals your identity, they can use your personal information to access your accounts and transfer money without your authorization.

Our stolen funds reimbursement coverage reimburses you for money stolen through identity fraud, up to $25,000. The coverage is included with TELUS Online Security Complete and Ultimate plans.