Warning! The following content is available only to Quebec residents.
Let’s start fresh!
Are you having trouble with one of your equipment, like after a power outage? Sometimes, a simple reboot can solve the problem!
Simply unplug the equipment, count to 15 and plug it back in. After 5 minutes, it should be fully functional.
Also find other answers on the web at telus.com/support.
Warning! The following content is available only to Quebec residents.
TELUS Privilege
$1,000 to freshen up your decor
Dreaming of making some changes in your home’s interior design? Enter for your chance to be one of 5 winners of a $1,000 gift card for use in Structube stores.
TELUS Home Security and Smart Home Monitoring
Get a $100 Visa prepaid card
By subscribing to TELUS SmartHome security. Find the ideal package for your family, transform your home into a more functional and safe place.
Our deals
Bundle & save
Bundle your home services and TELUS mobility on our best networks to enjoy rebates on your bills. Because together is always better.
Explore our residential products and services
TELUS PureFibre: optimal speed when it matters most
We use the fastest and most reliable Internet technology. No need to worry even during peak periods.
The best service, because of the best customers
You are our priority! We are working hard to offer you the best experience possible, and that allowed us to receive, for a second year, the “Best Customer Service” award for our contact centers, from the SQM Group.
Most Giving Company
$1.2 billion of value contributed since 2000 by TELUS, team members and retirees in financial support & volunteerism.
Refer a friend to TELUS!
Refer us someone you know and receive a $50 Visa Prepaid card when they subscribe to a TELUS home services bundle.