Get help with your Huawei B612 Smart Hub

New to Huawei B612 Smart Hub

Signing in to your web user interface
Getting to know the top of your device
Accessing settings
Changing your network name and password
Using quick setup wizard

How to

Using a screen reader? Try our text version.

Warranty & Repair

Warranty information

All Huawei hubs purchased through TELUS are covered by a one year limited warranty starting from the date of purchase, covering manufacturing defects and failures. If you are having issues with your device, you can bring it to a TELUS location for repair.

Learn about Easy Repair

Get hands-on help

Take advantage of a complimentary, one-on-one TELUS Learning Centre session to get the most out of your device and services.

Learn more

Check your coverage

You can check your coverage and warranty status at any time online. If you’re having problems with your device, find next steps for repair based on your warranty coverage.

Check your status

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