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Internet Troubleshooting: Run a speed test

[*Restart Troubleshooting*](/en/support/article/which-connection-is-experiencing-slow-speed)

The first step to determining if you are experiencing slow Internet speed, is to run an Internet speed test on your wired device. 

Use this speed test to estimate both the download and upload speed of your Internet connection.

[speed-test-tool]

You can access the speed test from another device at [*telus.com/speedtest*](/en/qc/support/article/speed-test).

Are you satisfied with your speed test results?
- [Yes](/en/support/article/it-appears-your-slow-speed-is-device-based)
- [No](/en/support/article/run-a-speed-test-on-a-different-wired-device)

Internet troubleshooting - run a speed test 

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Get instructions on how to troubleshoot slow Internet with a speed test.

Internet Troubleshooting: Run a speed test Swiftype Description

Internet Troubleshooting: Run a speed test / SEO

 Internet troubleshooting - run a speed test | TELUS Support

Run a speed test

Slow Internet connection / Wired/Ethernet connection

Ethernet

Internet Troubleshooting: Can you test a wired connection?

[*Restart Troubleshooting*](/en/support/article/which-connection-is-experiencing-slow-speed)

Before we start, let’s check your wired connection to make sure your modem is working properly. If your modem is affected, your Wi-Fi is most certainly affected as well.

Are you able to test a wired Internet connection?
- [No, I can't](/en/support/article/run-a-speed-test-on-a-wireless-connection)
- [Yes](/en/support/article/troubleshooting-run-a-speed-test)

Troubleshoot ethernet wired Internet connection.

Internet Troubleshooting: Can you test a wired connection? Swiftype Title

Test ethernet and troubleshoot wired Internet connection. 

Internet Troubleshooting: Can you test a wired connection? Swiftype Description

Internet Troubleshooting: Can you test a wired connection? / SEO

Wired internet troubleshooting and testing your ethernet connection.

Wired Internet troubleshooting | Test ethernet | TELUS Support

Let’s check your wired connection to make sure your modem is working properly

Slow Internet connection / Wireless/Wi-Fi connection

Wireless

Troubleshoot slow Internet speeds on your Wi-Fi or ethernet connection.

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Slow Internet connection - Swiftype Title

If you're experiencing slower than normal speeds with your TELUS Internet, you can troubleshoot with the TELUS online support Internet Troubleshooting Wizard. It's quick and easy. 

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Slow Internet Connection - Swiftype Description

Slow Internet connection/SEO

Troubleshoot slow Internet speeds with the help of TELUS online support Troubleshooting Wizard