Call Forward for your home phone explained

Call Forward for your home phone automatically forwards calls to another number

Note: This article is specifically for TELUS Home Phone. If you are looking to use the call forwarding feature on your TELUS Mobility phone please visit Call forwarding for your mobile device.

Call Forward variable


Activate

  1. From your home phone, dial 72#. Listen for three beeps and then a dial tone again
  2. Dial the number to which you want your calls forwarded
  3. When that phone is answered, you will hear an intermittent dial tone confirming that call forwarding is activated

Note: If the line is busy or if there is no answer, hang up and repeat the steps.

Deactivate

  1. From your home phone, dial 73#
  2. Listen for 2 beeps
  3. Hang up

Call Forward to a fixed number


Notes:

  • Once a number is set, it can only be activated, disabled or changed by speaking to an agent. Service charges may apply.
  • Long distance charges will apply if the forward-to number is long distance

Call Forward no answer


Incoming calls can be automatically forwarded to a pre-determined number when the line is unanswered. The pre-determined number is chosen when you order the service, and is programmed in by TELUS.

This function is used to forward calls to voicemail when your phone line is busy.

Activate

  1. From your home phone, dial 82#
  2. Listen for 2 beeps
  3. Hang up

Set number of rings

The number of rings you want your callers to hear before the call is forwarded can only be set by speaking to an agent.

Deactivate

  1. From your home phone, dial 83#
  2. Listen for 2 beeps
  3. Hang up

Call Forward busy


Incoming calls can be automatically forwarded to a pre-determined number when the line is in use. The pre-determined number is chosen when you order the service, and is programmed in by TELUS.

This function is used to forward calls to voice mail when your phone line is busy.

Activate

  1. From your home phone, dial 84#
  2. Listen for 2 beeps
  3. Hang up

Deactivate

  1. From your home phone, dial 85#
  2. Listen for 2 beeps
  3. Hang up

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