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Turn off all devices using the Internet
Internet troubleshooting
Turn off your devices
Turn off or pause the Internet on all Internet-enabled devices in your home. By doing this, we can determine whether or not other devices with heavy usage are slowing down your Internet.
Run a speed test
Once you've turned off or paused your connected devices, run another speed test using this speed test tool to estimate both the download and upload speed of your Internet connection.
You can access the speed test from another device at
telus.com/speed test
.Has your Internet speed improved?
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