Starter plan FAQ
Get up to 3 GB of data at 3G data speeds when you bring your own device. Starter plans are only available online at our Koodo brand.
What is a Koodo Starter plan?
Did you know that Koodo is part of the TELUS family? Starter plans at Koodo give you the option to choose a plan with basic functionality and are good for customers who are just starting out with a smartphone, who don’t plan to use their phone too often or just want to keep data use to a minimum.
If you are looking for a plan that allows you to do basic activities on your phone like checking email or browsing the internet, then consider Starter plans at Koodo.
What kind of speeds can I get with the Koodo Starter plan?
Starter plans run on the same 4G LTE network as all other TELUS and Koodo plans, but data speeds are reduced down to 3 Mbps (3G speeds). Since it’s the same, great network, if your phone works on the 4G LTE network, it will work with these plans. Please note that Koodo does not currently offer a 5G network.
How do the Koodo Starter plans compare with other TELUS plans?
See below how Koodo Starter plans stack up against TELUS Peace of Mind plans:
|Starter plans at Koodo||Peace of Mind plans at TELUS|
|Amount of data||Up to 3 GB||Up to 50 GB of high speed data¹ on Peace of Mind Connect plans (data amount may vary with promotions)|
|Data speeds||Up to 3 Mbps (3G speeds)||Up to 1700 Mbps (5G speeds on compatible devices)²|
|Data overage||Shock-Free Data (get paused and notified when you reach your data limit)||Peace of Mind unlimited data (get high speed data until you’ve reached your GB allowance and keep using your data after your allowance at slower speeds)|
|Voice minutes||Some plans have limited outgoing minutes.||All plans have unlimited Canada-wide calling and options for Can-US plans.|
|Device financing||Plans only available when you bring your own phone.||Get the latest phones at $0 upfront (plus taxes) with TELUS Easy Payment, plus find other ways to save on the cost of a new phone.|
|Good for||Checking emails, browsing the internet, making/receiving infrequent calls.||Checking email, browsing the internet, a rich social media experience, video calls, HD video streaming, audio streaming (podcasting), gaming.|
¹Data speeds reduced to a maximum of 512Kbps after your included high-speed data bucket is exhausted. Speed may vary with your device, internet traffic, environmental conditions, and other factors. Please refer to TELUS’ Fair Use Policy atfor further information.
²Network speeds vary with location, signal and customer device. Compatible device required. Manufacturer’s rated peak download speeds: 5G, up to 1700 Mbps, LTE Advanced, up to 1500 Mbps; LTE, up to 150 Mbps; HSPA+, up to 42 Mbps. Average expected speeds: LTE Advanced, 12-300 Mbps; LTE, 12-45 Mbps; HSPA+, 4-14 Mbps. 5G speed available in select areas including Calgary, Edmonton, Montreal, Toronto, and Vancouver. LTE Advanced speed available in select areas across Canada.
How can I get a Starter plan at Koodo?
You can activate it online at. If you are an existing TELUS customer, you can port your TELUS number to Koodo after activating online.
Will I be able to get the TELUS Family Discount?
The Koodo Starter plan is not compatible with bundled discount offers such as the TELUS Family Discount. If you currently have the TELUS Family Discount, please note that for each line or family member that leaves, you will forfeit the contribution of the discount associated with that line.
Can I share data with multiple connected devices at Koodo?
No, you can only share data between your phone and other connected devices like a tablet or smartwatch with TELUS Peace of Mind Connect plans.