Tips and warranty information for phones, tablets, mobile internet devices and watch devices.
New or Certified Pre-owned phones:
Purchased within the last 15 days* | Return your phone to the original point of purchase:
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New phones:
In-warranty repair required (covered under the manufacturer’s limited warranty) | Visit a Mobile Klinik location TELUS store Through Mobile Klinik:
Through TELUS:
Note : Repaired phones receive either a 90-day repair warranty or continue with the existing limited warranty, whichever provides longer coverage.Visit telus.com/CheckWarranty My TELUS app |
Certified Pre-owned phones:
In-warranty repair required (covered under TELUS one-year Certified Pre-owned warranty) | Visit a TELUS store and we’ll get it repaired right away:
Visit telus.com/CheckWarranty My TELUS app |
Out-of-warranty phones (not covered by the manufacturer’s limited warranty) with physical and/or liquid damage Covered by Device Care?
See more details on TELUS Device Care | Visit a Mobile Klinik location Through Mobile Klinik:
Through TELUS:
Visit telus.com/CheckWarranty My TELUS app |
New or Certified Pre-owned phones:
Purchased within the last 15 days* | Return your iPhone to the original point of purchase:
Visit our TELUS return policies |
Phones covered by AppleCare+ or under Apple’s limited warranty | Visit an Apple location or Apple Authorized Service Partner Apple’s support website |
Certified Pre-owned phones:
In-warranty repair required (covered under TELUS’ one-year Certified Pre-owned warranty) | Visit a TELUS store
Visit telus.com/CheckWarranty My TELUS app |
Out-of-warranty phones (not covered by the manufacturer’s limited warranty) with physical and/or liquid damage (AppleCare+ not included) | Visit a Mobile Klinik location TELUS store Through Mobile Klinik:
Through TELUS:
Visit telus.com/CheckWarranty My TELUS app |
New or Certified Pre-owned phone:
Tablet purchased within the last 15 days² | Return your tablet to the original point of purchase:
If you are not satisfied with your tablet, it can be returned under our return policy for a full refund or exchange. Your first bill may be due if you have gone over the trial limits set in your contract and you choose to return your iPhone device. Visit our TELUS return policies |
In warranty repair required:
Tablet is covered under the manufacturer's limited warranty | Visit a Mobile Klinik location Mobile Klinik is authorized by Samsung, LG and Huawei to perform in-warranty repairs. Through Mobile Klinik:
Visit one of Mobile Klinik's location Through TELUS:
If your tablet is found to be defective, it will be sent out to the repair centre for repair, testing and certification. Our promise to you is to get your tablet back from repair and in the store within 10 calendar days. Your repaired tablet will keep the balance of its limited warranty and have a 90 day repair warranty, whichever is longer. Visit telus.com/CheckWarranty |
Out of warranty:
Tablet not covered by the manufacturer’s limited warranty, are physically damaged and/or have liquid damage | Visit a Mobile Klinik location Visit one of Mobile Klinik’s locations for fast, in-store repair service, often done within 1 to 2 hours. When repaired at Mobile Klinik, any subsequent repair service with the tablet would be with them. Note : Mobile Klinik offers an industry-leading lifetime parts and labour guarantee on all of their repairs.
Through TELUS:
If you would like to submit your tablet for an out-of-warranty repair at TELUS, you will be required to authorize payment up to the out-of-warranty limit (the economical repair limit for the device).If your tablet cannot be repaired or repair is not desired, alternate options, such as in-market renewal offer, should be discussed. If out of warranty repair is desired over in-market renewal offer, we also recommend bringing your out-of-warranty tablet directly to Mobile Klinik. Visit telus.com/CheckWarranty |
New or Certified Pre-owned iPad:
Purchased within the last 15 days* | Return your iPad to the original point of purchase:
Visit our TELUS return policies |
iPad with AppleCare+ coverage; iPad covered under Apple’s limited warranty; or iPad out of warranty (not covered by the manufacturer’s limited warranty) with physical and/or liquid damage | Visit an Apple location or Apple Authorized Service Partner Apple’s support website |
Certified Pre-owned iPad (covered under TELUS' one-year Certified Pre-owned warranty) | Visit a TELUS store and we’ll get it repaired right away:
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New or Certified Pre-owned:
Purchased within the last 15 days* | Return your device to the original point of purchase:
If you are not satisfied with your device, it can be returned under our return policy for a full refund or exchange. Your first bill may be due if you have gone over the trial limits set in your contract and you choose to return your iPhone device. Visit our TELUS return policies |
In warranty repair required:
Covered under the manufacturer's limited warranty Certified Pre-Owned:
Covered under the TELUS one-year Certified Pre-owned warranty | If your device is found to be defective we’ll get it repaired right away. It will be sent out to the TELUS repair centre for repair, testing and certification. Our promise to you is to get your device fixed and back to the store within 10 calendar days. Your repaired device will keep the balance of its limited warranty and have a 90 day repair warranty, whichever is longer. |
Out of warranty:
Not covered by the manufacturer’s limited warranty. Physically damaged and/or have liquid damage | Your device will be sent out to the TELUS repair centre for repair, testing and certification. You will pay up to the pre-authorized amount (the economical repair cost limit for the device). If your device cannot be repaired because it is beyond economical repair, it will be returned to the store unrepaired and alternate, more economical options, such as in-market renewal offer will be discussed. |
New:
Purchased within the last 15 days* | Return your Apple Watch to the original point of purchase:
If you are not satisfied with your Apple Watch, it can be returned under our return policy for a full refund or exchange. Your first bill may be due if you have gone over the trial limits set in your contract and you choose to return the Apple Watch. Visit our TELUS return policies |
Covered by AppleCare+:
Covered under Apple's two-year AppleCare+ warranty | If your Apple Watch is found to be defective, it can be repaired right away. TELUS is unable to support service/repair of Apple Watch. Please visit an Apple Authorized Service Provider or Genius Bar for support with your Apple Watch. Your replacement Apple Watch will keep the balance of its Apple warranty and have a 90 day replacement warranty, whichever is longer. |