SmartHome Security: Before you buy

Learn about important requirements and compatibility with the TELUS SmartHome Security service and products

Service eligibility

Services are offered where technology is available. To use TELUS SmartHome Security products, you’ll need high speed internet service (at least Internet OPTIK 25). Final eligibility for the services will be determined by a TELUS representative.

Compatibility with your existing security system

If you currently have a security system, TELUS will not use your current equipment.

Compatibility with other smart home devices

Already have smart home accessories and devices? Our system integrates with the most popular smart home compatible products, including:

Voice Assistants: Google Home and Amazon Alexa

  • You will be able to integrate your new security system with these existing personal assistants through the platform
  • Example: “Alexa, tell to turn on my living room light”

Nest Products

  • At present, only Nest thermostats are compatible with our system


  • Most Liftmaster garage systems will work with our system. Our technicians will be able to provide guidance at time of installation

Other Z-Wave and Z-Wave Plus devices

  • We may be able to integrate most existing Z-Wave and Z-Wave Plus devices with our system. Our technicians will be able to provide guidance at time of installation

**The following devices are not compatible: **

  • Philips Hue
  • Arlo Cameras
  • August Locks
  • Ring Doorbells
  • Nest Protect or Cameras

What’s the difference between Z-Wave and Z-Wave Plus devices?

Z-Wave Plus devices use latest technologies advancements including: a longer battery life, faster operation, better coverage, easier installation, etc.

Classic Z-Wave devices may benefit from some of these advancements, but are not required to use all of them. Both of these products are compatible with our main control panel.

Note: Having trouble with your Z-Wave product? Visit Troubleshoot your Z-Wave device and SmartHub for tips and solutions.

Municipal alarm permits

Most cities require an alarm permit. For details and to secure a permit, visit your city’s website.

Some municipalities require you to have a permit in place by the time of your installation. Please reach out to your local municipality to ensure you are set up for success during the install.

TELUS SmartHome mobile app

The TELUS SmartHome mobile app gives you total control and convenience:

  • Check in or adjust smart home settings on the go
  • Let in trusted people & packages when you can’t be there
  • Arm and disarm your security system, and lock up automatically

Your technician will walk you through the app during installation. The app is compatible with the following mobile and tablet devices:

  • iPhone with iOS 8.0 and later
  • iPad with iOS 8.0 and later
  • Android Phone with OS 2.3 and later
  • Android Tablet with OS 2.3 and later
  • Windows Phone with OS 8.1 and later
  • Amazon Kindle Fire
  • BlackBerry Devices with OS 4.2.1 and later (excluding BB10 and later)
    * Curve
    * Pearl
    * Bold
    * 8800 Series


  • Apple Watch
  • Pebble Watch

Home insurance and energy savings

Home Insurance

Home insurance providers may offer up to 20% off their insurance premium if a security system is installed. Please contact your insurance provider to determine what kind of rebate may apply to your home insurance.


The installation of a smart thermostat will optimize your energy consumption, which will be even greater if you also have light and energy management systems in place.

If you want to change Security service providers

You want to know more about TELUS SmartHome Security plans, but you already have a contract with another supplier? Get in touch with us to know more about the options you have.

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