Home phone voicemail setup

Your mailbox number is your 10-digit phone number (your area code followed by your phone number).

1. Pick up your Home phone handset, wait for a dial tone, then dial *98
2. When asked to enter your password for the first time, enter your 10-digit phone number
3. Follow the recorded instructions to:

• Create your permanent password. Your password must be 4 to 15 digits long. Choose a password that is hard for others to guess. Avoid using repetitive and sequential numbers such as 1111, 1234, etc.
• Next, choose whether you want to bypass your password when calling from your own phone

Note: To protect your privacy and security, TELUS recommends you do not select this bypass option. If you choose not to bypass password, please press * when prompted.

• Record your name
• Record your personal greeting. This greeting is what callers will hear before they leave a message for you

4. Your mailbox is now ready to use

Tips: You can also check messages and manage your mailbox settings online, including forwarding your voicemail to your e-mail online. Please refer to Setting up your web access for additional steps.

Use the star and pound keys on your phone when you are in your mailbox to:

1. Pound key (#): Complete an entry or skip instructions
2. Star key (*): Return to a previous menu
3. Star key twice (* *): Exit your mailbox

You can choose which greeting callers will hear when you're unavailable:

1. Personal greeting: This is a greeting that you record using your own voice. Your greeting may be up to 60 seconds long
2. Standard system greeting: If you don't want to use your own greeting, you can use the standard system greeting which will tell callers you are unavailable

You have 3 easy options to access your Home phone voicemail:

1. To access your voicemail from anywhere you get email, set up your voicemail to e-mail notifications. This is great for use at home, or away from home
2. To access your mailbox from your Home phone, wait for a dial tone, then dial *98
3. To access your voicemail when you are away from home:

• If you are in Canada, call your 10-digit home number, or call 1-844-310-9898 toll free. Press star (*) during your greeting, then enter your password

or

• If you are outside of Canada, call your 10-digit phone number, or call any of the below voicemail access numbers (international long distance charges may apply). Press star (*) during your greeting, then enter your password:
• 4032648283 (Alberta)
• 7804201414 (Alberta)
• 2506586311 (British Columbia)
• 6044085200 (British Columbia)
• 4166233322 (Ontario)
• 4183861071 (Quebec)