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Home phone voicemail setup
How to create a password, select a greeting and access your mailbox on your TELUS landline.
How to set up voicemail on your landline for the first time
Tip
: You can also check your messages and manage your mailbox settings online, including forwarding your voicemail to your e-mail. Please refer to
Setting up your web access
for additional steps.
Note
: You can also access your voicemail from any other phone. Dial the toll-free number 310-9899, from within Canada, and press
*
during the greeting, then enter your personal password (see first time setup).
How to use the star and pound keys
Use the star and pound keys on your phone when you are in your mailbox to:
Choose your greetings
You can choose the greeting that callers will hear when you're unavailable to answer the phone:
Accessing your mailbox
You have
three easy options
to access your home phone voicemail:
or
How to cancel your voicemail
From your phone:
After picking up your home phone handset, wait for a dial tone, then dial
*91
. Hang up and then pick up your phone set again, wait for a dial tone, then dial
*93
.
Voicemail user guide - PDF download
The Voicemail user guide PDF (English version) is currently not available for Quebec. We apologize for the inconvenience.
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