Scams and toll fraud

Toll fraud is the theft of long-distance service by an unknown third party. The 'thieves' can be 'call sell' operators. These are groups that steal and sell long-distance for profit. They can also be 'phone phreaks' who are hackers that do it for entertainment and sometimes for profit.

However, whether they do it for profit or fun, the effects can be devastating. Some businesses have been hit to the tune of $25,000 to $30,000 by fraudulent long-distance charges in a single weekend.

Our tariffs

and

Long Distance Service Terms

state that if a call has originated with or passed through a customer’s equipment, they are responsible for the charges associated with the call, whether the call is authorized or not. This means that if you're a victim of toll fraud, you're liable for the costs.

For further information, see our support article on

how to minimize the risk of toll fraud

.

While a good security program will vastly reduce your risk, it cannot guarantee you won't be a target for fraud. Develop procedures to be followed if you suspect your system has been breached.

TELUS wants to arm you with as much information as possible to help you avoid toll fraud. While these guidelines may not completely eliminate the risk, they can help reduce your chances of becoming a victim of toll fraud.

For further tips for business protection, see the support article on

how to minimize the risk of toll fraud

.