Skip to contentSkip to search
Count on TELUS 5G when others drop the call. Shop plans >
TELUS Logo
TELUS Logo
You're currently in Personal Support. If you're a Business customer, visit our
Business Support page.

Restart an Actiontec T1200H or T2200H modem

Restarting your modem is the most common solution for Internet connectivity issues

Steps to restart your modem

To restart your
Actiontec T1200H/T2200H
modem:

  1. From the back of your modem, disconnect the power cord.

  2. Wait 10 seconds.

  3. Reconnect the power cord to the back of your modem.

  4. Check your modem. The following lights should be green:

    • Power (solid green)

    • LAN Ethernet 1, 2, 3 or 4 (solid or blinking green)
      Note
      : If you're using a Wi-Fi connection, check the Wireless light instead.

    • DSL (solid green)

    • Internet (solid or blinking green)
      Important
      : If any of these lights are off, check all cable connections to your computer, telephone jack, and modem. Your telephone cable should have a maximum length of 12 feet.

  5. Try restarting your computer/device and reconnecting to the Wi-Fi.

  6. Launch your Web browser and test your Internet connection.

Note
: Restarting or resetting your modem may only provide a temporary fix to your problem. If you find the issue reoccurs,
contact us
 in order for us to find and fix the root cause of your problem.

Did this article solve your problem?

Yes
No
Learn about accessibility at TELUS
function assign() { [native code] }