Refer TELUS Home Services

You can view the terms and conditions here. By participating in the referral program, you agree to the program’s terms and conditions. Please review these terms and conditions before participating.

For referrals sent using the Espace client tool: When you send the referral, your friends or family members will receive an email inviting them to fill out a referral form.

For the TELUS Key: The friend or family member will receive a link to complete the form. Anyone receiving the referral can also go to www.telusquebec.com/ami and enter the key that they received from you.

Regardless of how you send the referral, TELUS will only contact individuals who have agreed to be contacted.

For referrals sent using the Espace client tool: Friends or family members have thirty (30) days from the time they receive the email to complete the referral form.

For the TELUS key method: There is no deadline for completing the form after receiving the key.

: The referral bonus will be the bonus currently offered at the time the completed form is submitted by the friend or family member.

TELUS customer service will contact your friends or family members to discuss the services available in their area, offer them a combo subscription and make an appointment for the service installation, which must be carried out within 90 days.

There are a number of reasons why you may not be able to send a referral to your friend or family member. First, please check that you have the correct email address. It is also possible that friends or family members have unsubscribed from TELUS emails or residential referral program emails, meaning that in compliance with Canada’s anti-spam legislation, they cannot receive referral emails.

The invitation they use to complete and submit the form will determine which recommending TELUS customer receives the bonus.

The bonus will be sent to the account holder at the address recorded in our systems.

You can send a copy of your TELUS Key to your friend/family member by the method of your choosing.

Please note that TELUS cannot send a second referral email.

The referral bonus will be the bonus currently offered at the time the completed form is submitted by the person who received the referral.

There is no limit to the number of referrals you can make. However, you must meet the referral program’s terms and conditions and only provide the information (including the email address and phone number) of people with whom you have a family or personal relationship.

: A customer account can use the link to make a maximum of ten (10) referrals.

TELUS will not notify recommending customers of the progress, acceptance or refusal of their referral. Please communicate directly with your friend or family member to determine the status of the referral.

For privacy reasons, the information of the friend or family member who completed the form that you shared is not disclosed.

The referral bonus will be mailed to the billing address registered to the account. If you are expecting a referral bonus, please allow six to eight weeks after the date on which the services are installed at the home of the referee.

These services are available where technology permits. To check service availability, go to:

www.telusquebec.com/combos

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