My TV has no video
Stuck on initializing
While the set-top box is starting up or resetting, make sure not to touch any buttons and wait for the TV signal before handling the remote.
If your wired digital box is stuck on initializing follow these steps to restore or improve your service
- Check if your Internet is working
- Check that all connections are tight
- Ensure the lights on your modem are on:
 T1200 modem |  T3200 modem |
| Lights on and blinking | T1200 | T3200 |
|---|---|---|
| Power | On | On |
| DSL | On | On |
| Internet | On and blinking green | On and blinking green |
| HPNA | On and blinking | N/A |
| Coax | N/A | On and blinking |
4. Reboot devices in the following sequence:
* Gateway
* PVR
* All remaining boxes
If your wireless digital box is stuck on initializing follow these steps to restore or improve your service.
Confirm what equipment you have
Identify whether you have a T3200 or wireless access point and use the troubleshooting steps associated with your device.
| T3200 modem |  Wireless Access Point |
| T3200M and wireless digital box | Modem, WAP and wireless digital box |
|---|---|
|
|
Note: Restarting or resetting your equipment may only provide a temporary fix to your problem. If you find the issue reoccurs contact us in order for us to identify and fix the root cause of your problem.