You're currently in Personal Support. If you're a Business customer, visit our

Internet light is green / Wi-Fi light is off (Actiontec T1200H / T2200H)

Follow the applicable troubleshooting steps.

Internet light is green / Wi-Fi light is off

Try the following steps:

Restart your modem
Once internet light is on, check wireless light.
If still off,
reset
your modem
Check if you are able to see the default Wi-Fi network name listed on your device

Resetting your modem will remove your customized network name and password. You will have to reconnect devices to the default network
 or reset your network name and password
.

Note
: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs contact us
 in order for us to find and fix the root cause of your problem.

Did this article solve your problem?

Yes

Learn about accessibility at TELUS