You're currently in Personal Support. If you're a Business customer, visit our

Internet and Wi-Fi lights are on (Actiontec T3200M)

Your modem is operating normally when both lights are on

Internet and Wi-Fi lights are on

Your modem is operating normally when both lights are on. Try the following steps:

Check other devices in the home are not transferring large files and consuming your bandwidth
Turn off devices not in use to prevent them from using up all the bandwidth
Restart your modem
Restart your device

Note
: Restarting or resetting your modem may only provide a temporary fix to your problem. If you find that the issue reoccurs, contact us
 in order for us to find and fix the root cause of your problem.

Did this article solve your problem?

Yes

Learn about accessibility at TELUS